30 Minutes to President's Club Logo

30 Minutes to President's Club

Customer Success Manager (Founding Role)

Posted One Month Ago
Be an Early Applicant
Hybrid
New York, NY
Mid level
Hybrid
New York, NY
Mid level
Guide sales organizations through enablement curricula, quarterly skill-building sprints, coaching, and behavior change. Support enablement leaders and sales managers, run QBRs, quantify customer results, retain and expand accounts, and partner with sales. Build the customer success function from the ground up, including customer lifecycle processes, training programs, and influence on the product roadmap.
The summary above was generated by AI

We are the top media company in sales behind the #1 sales podcast (3M+ downloads per year) and bestselling book, Cold Calling Sucks (And That's Why It Works).

And as the Enablement Customer Success Manager, you’ll help world class sales organizations get to President’s Club via our enablement program that teaches reps everything from cold calling to discovery to negotiation.

This is a 0:1 role with huge upside reporting directly into the founder (me, Armand!).

If you’re a student of the game of sales, have sales/CS/enablement experience… keep reading.

Let’s get every single one of these teams to President’s Club.

You’ll help teams rollout 30MPC frameworks, beat revenue targets, and expand accounts:

  • Help Teams Get to President’s Club: You’ll guide teams through the 30MPC enablement curriculum, planning quarterly sprints to close every sales skill gap from cold calling to close.

  • Be Enablement For Enablement: You’ll support enablement leads and frontline managers by teaching them the frameworks, helping them apply them in the real world, and coaching through roadblocks so the training actually sticks.

  • Retaining and Expanding Customers: You’ll run QBRs, quantify customer results, and identify opportunities to expand customers in partnership with sales.

  • Build This Function 0:1: You’ll help us build the enablement program 0:1 including everything from designing the customer lifecycle to the training program itself.

Why Join Us?

  • If you want responsibility and ownership on day 1... you’ll be right at home joining our scrappy team of 10.

  • If you love building relationships and helping people solve real problems... we push the envelope on world-class customer experience.

  • If you want to help build a new revenue line inside the #1 sales media company... you’ll touch more parts of the business than you would in a traditional corporate CSM job.

Experience: We’re looking for someone with 1 of 3 backgrounds (3+ years of experience required):

  • Sales Enablement Professional: You’ve run enablement programs and rollouts that involved teaching sales skills beyond product knowledge.

  • CSM with Sales Experience: You know how to master a product domain and use that to expand customers and maximize revenue retention (minimum 1 year sales XP required)

  • Top Seller / Leader: You've been a top sales rep or leader who also breaks things down for junior reps and explain exactly how you do what you do.

Core Skills: You’ll nail this job if…

  • You geek out about the craft of sales and love to teach others the game.

  • You’ve got executive presence to level with a senior sales leader and get them to commit to changing behavior with their reps.

  • You’re comfortable in early stage ambiguity where you’ll be responsible for building the customer journey and influencing the product roadmap.

Location & Compensation

  • Hybrid in New York (3 days in office)

  • Compensation Range: $105-145k (commensurate with experience)

Ready to punch your ticket to President’s Club?

Grab your Hawaiian shirt and welcome aboard, folks.

Similar Jobs

One Month Ago
In-Office
Mid level
Mid level
Artificial Intelligence • Digital Media • eCommerce • Marketing Tech • Software • Automation
The Customer Success Manager will strengthen relationships with key stakeholders, understand their business goals, provide expert guidance on the platform, and track customer success metrics.
Top Skills: AICustomer Data PlatformMlSaaS
One Month Ago
In-Office
Mid level
Mid level
Artificial Intelligence • Fintech • Payments • Software • Financial Services
The Customer Success Manager will build and lead the customer success function, ensuring customer satisfaction, driving product adoption, and managing renewals and expansions.
Top Skills: Ai-Driven WorkflowsAutomation TechnologiesGainsightSaaSSalesforce
One Month Ago
In-Office or Remote
United Kingdom
Senior level
Senior level
Healthtech • Internet of Things • Hospitality • Telehealth
As a Lead Customer Success Manager, you will build customer relationships, manage the customer lifecycle, analyze engagement metrics, and deliver program demos to ensure customer success.

What you need to know about the London Tech Scene

London isn't just a hub for established businesses; it's also a nursery for innovation. Boasting one of the most recognized fintech ecosystems in Europe, attracting billions in investments each year, London's success has made it a go-to destination for startups looking to make their mark. Top U.K. companies like Hoptin, Moneybox and Marshmallow have already made the city their base — yet fintech is just the beginning. From healthtech to renewable energy to cybersecurity and beyond, the city's startups are breaking new ground across a range of industries.

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account