As a Customer Success Manager, you'll manage enterprise customers, ensuring success and value realization through Iru's platform. Responsibilities include building relationships, developing success plans, and driving customer adoption across EMEA.
About Iru
Iru is the AI-powered security & IT platform used by the world’s fastest-growing companies to secure their users, apps, and devices. Built for the AI era, Iru unifies identity & access, endpoint security & management, and compliance automation—collapsing the stack and giving IT & security time and control back.
Iru is backed by some of the smartest investors in tech—General Catalyst, Tiger Global, Felicis, Greycroft, and First Round Capital. In July 2024, Iru raised $100 million from General Catalyst, valuing the company at $850 million. Customers include Notion, Cursor, Lovable, Replit, and Mercor, and Iru partners with industry leaders such as ServiceNow and AWS. Iru was named to Forbes’ America’s Best Startup Employers 2025 list for employee engagement and satisfaction.
As a Customer Success Manager at Iru, you will partner with strategic enterprise customers across EMEA to drive long-term success and value realization. You will act as a trusted advisor to senior stakeholders, helping organizations modernize their IT and security operations through Iru’s unified platform.
This is a London-based hybrid role, with in-office presence Tuesday through Thursday.
You will manage complex, multi-country accounts and play a key role in establishing Iru’s reputation across the region. Success in this role means driving retention and expansion within strategic accounts while navigating regional complexity and delivering measurable business outcomes.
What You'll Do
- Manage a portfolio of enterprise customers across EMEA
- Build relationships with executive stakeholders across multiple regions
- Develop and execute tailored success plans aligned to business goals
- Lead onboarding, enablement, and executive business reviews
- Drive adoption, ROI, and long-term customer value
- Identify and drive expansion opportunities with Sales
- Navigate complex, multi-country account structures
- Act as the voice of the customer to influence internal strategy
What You'll Bring
- 3–6+ years of customer success or account management experience in SaaS
- Experience managing enterprise or strategic accounts (high ACV, complex orgs)
- Experience working across EMEA markets and multi-country environments
- Strong executive presence and consultative approach
- Excellent communication, stakeholder management, and presentation skills
- Ability to operate in a fast-paced, high-growth environment
Benefits & Perks
• Competitive salary
• Hybrid work environment (3 days in office per week)
• 100% private healthcare coverage reimbursement for individual and dependents
• HealthShield Cash Plan
• Nursery Salary Sacrifice Scheme
• Workplace Pension (Employer 4%/ Employee 5% of gross salary)
• 20 days PTO
• Equity for full-time employees
• Iru Wellness Week off first week in July
• Up to 16 weeks paid leave for new parents
• Paid Family and Medical Leave
• Modern Health - Mental Health Benefits - Individual and Dependents
• Fertility benefits
• Working Advantage Employee Discounts
• Gym membership
• In-office lunch stipend provided
• Exciting opportunities for career growth
We are excited to be serving a significant need for a fast-growing market, and are proud of the high-performing team we have brought together so far. If you’re someone who wants to engage in new, exciting projects that will challenge your skills in the best way possible, we would love to connect with you.
At Iru, we believe in fostering an inclusive environment in which employees feel encouraged to share their unique perspectives, leverage their strengths, and act authentically. We know that diverse teams are strong teams, and welcome those from all backgrounds and varying experiences.
Iru is proud to be an equal opportunity employer committed to diversity and inclusion in the workplace. Qualified applicants will be considered for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, physical or mental disability, protected veteran or military status or any other status protected by applicable law. #LI-Hybrid
Top Skills
SaaS
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