Customer Success Executive

We’re hiring!  Join our team of innovators and game changers…..

Are you looking for a role where your skills are valued, your ideas matter and your development and growth is priority? 

At HomeLet, we are on a mission….to revolutionise the tenant referencing landscape and create unforgettable customer experiences for all the right reasons. We need talented passionate people who care about customers to make that happen.

With over 30 years in the industry, HomeLet is one of the leading brands that support  the UK’s vibrant private rented sector.

As part of the prestigious PIB Insurance Group, we are based in Lincoln, with more than 300 dedicated team members working hard every day to support letting agents, landlords and tenants across the whole of the UK.

As the UK’s largest tenant referencing and Insurance firm in the sector, we pride ourselves in providing fast, accurate and reliable products, to tenants, landlords and letting agents - we've referenced more than a million tenants over the last three years!

What the role involves:

You'll be the first point of contact for all customers ensuring that the customer always comes first and is at the heart of everything we do. We are looking for someone who takes pride in delivering customer resolutions and outstanding levels of customers service.

We are looking for someone who will deliver the best level of service that is driven by ownership and the delivery of clear communications to agents keeping them engaged with us as their partner of choice.

Identify growth opportunities to the Customer Development team that drives a consistent and sustained increase in sales of our products.

Qualifications and Skills:

• Strong communication and problem-solving abilities.

• High level of attention to detail and organisational skills.

• Proficiency in Microsoft Office Suite

Why work with us:

• Competitive salary

• 26 days holiday allowance with the option to buy additional days

• Death in Service benefit of x4 salary

• Company pension scheme

• Enhanced maternity and paternity leave packages

• A flexible benefits package which allows you to add additional benefits to your overall package

• Benefits portal offering discounts days out, restaurants, travel and many more

• Purpose built, modern office with free parking and on-site subsidised bistro

• A comprehensive learning & development framework to support your career development

• Being a part of our PIB Community Trust, we support fundraising where you can apply for grants from PIB Group towards your chosen charity

• PIB Group are committed to improving their environmental impact in a responsible way. From the individual actions that our colleagues take every day through to installing the right facilities across our premises, there are many measures in place to help reduce PIB’s carbon footprint.