As a Customer Success Associate at Payoneer, you will oversee client relations, enhance customer engagement, develop growth strategies, and collaborate with teams to boost service offerings. Responsibilities include managing client interactions, proposing process improvements, and reporting business metrics.
Payoneer’s mission is to enable businesses of all sizes from anywhere in the world to access the rising, global economy by enabling them to transact globally as easily as they do locally. Life at Payoneer is a global community, where you’ll work with colleagues all over the world, serving small- and medium-sized business customers and partners in over 190 markets.
Location:
London, UK
Join Payoneer in London to drive customer success by building lasting relationships and helping clients achieve their business goals. If you excel at understanding client needs, delivering value, and creating impactful growth strategies, we’d love to see you on our team!
What you’ll be spending your time on:
- Oversee and manage existing client relationship and play an active role in developing and building long-term relationships with top users to identify emerging business, collaboratively develop value propositions that address client needs.
- Be proactive in strengthening existing relationships and creating new ones to maximize acquisition, retention, and up-sell.
- Growing the company’s capability in financial services industry and develop the vision and plan to execute a go-to-market strategy, collaborating with the analytics, business development managers, sales and delivery teams for developing offerings and cross-selling to existing clients and prospects.
- Review and propose process improvement that drive client and market penetration.
- Build business success stories and case studies.
- Maintaining all information of customer activity within CRM platform.
- Participant events, below the line activities and represent Payoneer in industry forums to drive awareness.
- Create & articulate compelling value propositions for Payoneer services in coordination with the marketing team.
- Develop long-term strategic relationships with key stakeholders.
- Draft various business reports
For this role you are also:
- Proactive doer
- Strong team player
- Organized
- Sales oriented – good negotiation skills
Have you done this kind of stuff?
- 1-2 of account management, business development or other relevant experience
- Fluent in English and Russian- Must
- A Bachelor's degree, preferably in business or communications
- Expertise in developing business cases, financial analyses, and modeling, analyzing and forecasting the financial impact
- Ability to see the big picture, understand the key drivers of the business and how they relate to each other to drive profitable growth
- Strong written and verbal communication skills
- Data oriented, possesses a high level of attention to detail with strong analytical and business reasoning skills
- Track record of meeting and exceeding business established goals
- Ability to make decisions in a changing environment, anticipate future needs and drive results.
- High level of organization and focus and ability to work under pressure
Not a must but a great advantage:
- Experience in the IT software industry
- Experience using salesforce.com or a similar CRM system
- Experience in the Payments and Banking industry
- Experience with direct sales for small businesses engaged in cross border trade
- Experience with digital marketing, affiliate marketing, social media
- Experience with data analytics & BI tools
- Experience in working and collaborating with remote teams to get things done
#LI-Hybrid
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