Customer Operations Data Engineer

This role is responsible for delivering Pega data migration and transformation solutions, as well as CMOD document migration solutions from OpenText Livelink and other legacy repositories. The successful candidate will build and support ETL, integration, and document ingestion pipelines, while designing, optimising, and troubleshooting complex SQL queries and data processing jobs. They will investigate and resolve data quality, reconciliation, metadata, and data lineage issues, and support the migration of legacy data and document platforms to modern cloud-based architectures. Working closely with Engineers, Architects, Product Owners, and Business SMEs, they will help deliver successful business outcomes.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this role, you'll be based at your nearest regional office or hub. We value time spent together to connect with colleagues for collaboration so there will be a regular requirement to attend our Swindon site approximately once per quarter. If you are based at an office location, you'll be expected to meet our hybrid working requirement of at least two days a week, or 40% of your working time if part-time, in the office. If your application is successful, your hiring manager will provide further details on how this works. 

If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.

We are looking for an experienced Customer Operations Data Engineer to design, develop and support enterprise-scale data migration, document migration, ETL and integration solutions across Customer Operations.

In this role, you will play a key part in modernising legacy platforms, leading the migration of data and documents into Pega and CMOD environments, and ensuring seamless integration across systems. You will be responsible for delivering robust and scalable solutions that support business transformation initiatives while maintaining high standards of data quality and governance.

The successful candidate will also contribute to the development of cloud-based data solutions, leveraging modern engineering practices, tools and technologies to build efficient, secure and sustainable data platforms that meet current and future business needs.

 About you

As a minimum requirement, you’ll have:

• Data Engineering experience within Banking, Financial Services or other regulated industries, delivering ETL, data migration, integration and transformation solutions
• Hands-on experience delivering Pega migration programmes, including Pega Data Flows, data mapping, transformation, reconciliation, migration and validation of legacy data into Pega platforms
• Experience delivering IBM CMOD (Content Manager OnDemand) migration programmes from
• OpenText Livelink, including document extraction, metadata mapping, document ingestion scripting, ETL processing, reconciliation and migration of large-scale document repositories
• Expertise in Databricks, Azure Data Factory (ADF), SAP Data Services (SAP DS/BODS), AWS Glue and dbt, building and supporting enterprise-scale data pipelines, Lakehouse architectures and cloud data platforms
• Analytical and database engineering skills, including advanced SQL development, complex query optimisation, performance tuning, Shell scripting, relational and NoSQL databases, Vector Databases and end-to-end data lineage analysis

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

• Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind

• Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand

• Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development

• Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.

The extras you’ll get

There are all sorts of employee benefits available at Nationwide, including:

• 25 days holiday, pro rata

• Private medical insurance

• A highly competitive pension to help you build a strong foundation for retirement

• Access to an annual performance-related bonus

• Training and development to help you progress your career

• A great selection of additional benefits through our salary sacrifice scheme

• Life assurance to provide peace of mind for you and your loved ones in the event of your death

• Wellhub – access to a range of free and paid options for health and wellness

• Up to 2 days of paid volunteering a year

Banking – but fairer, more rewarding, and for the good of society

We forge our own path at Nationwide.

As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.

If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.

At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.

We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.

What to do next

If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us. 

We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.

Keeping your data and personal information confidential is important to us. To find out more about how we use and process your data, please read our Privacy policy.

If you want to find out more about using AI in our recruitment process, please read more here.

Disability Confident 

We’re not just guided by data, we’re driven by the real experiences of our people. We’re a Disability Confident Level 3 Leader, the highest level. 

That’s why we’re constantly evolving our policies and practices to make sure everyone feels genuinely supported, valued, and empowered to champion inclusion. Whatever your needs, we’re here to support you. If you need any additional support throughout your application journey, email our team at Recruitment Support. 

Apply safely with Nationwide

Recruitment scams can look convincing, so take a moment to check the role is listed on our official careers site and read our guidance on Don’t be conned by a job scam.

Please note that should you be successful in securing this role, the job title on our internal systems will be Engineer E2.