Customer Operations Advisor

Job Description

Play a key role within the LEGO UK/I Customer Operations team by helping to deliver excellence in execution and ensuring the best possible availability and range for our consumers! 

This role is a Fixed Term Contract for 12 months.  

We're pleased to share that we offer a hybrid working week arrangement called Best of Both, requiring 3 days at our Slough office and 2 days from home.  

No relocation assistance is offered for this position.

Core Responsibilities

• Actively review customers weekly replenishment orders vs stock and sales data. Contribute to the inventory management agenda within the BU.

• Work to ensure product launch and promotional campaign timings are met in-line with our internal processes. 

• Provide key point of internal/external contact for all matters relating to short-term flow of goods, order management for specific customers.

• Process and resolve customer claims and ensure available credit is sufficient for orders.

• Embrace continuous improvement mindset and work to improve functional day to day processes for the team.

Play your part in our team succeeding

The Customer Operations team is responsible for all UK order management, inventory management and handling of customer claims. The team works with a variety of external customers ranging from major multinational retailers to local businesses. It is a fast-paced area which rewards planning and a collaborative approach. As part of the team, you will help to optimise the flow of goods and collections for LEGO®. 

Do you have what it takes?

•    Proven SAP experience is essential.  
•    Supply chain environment knowledge and experience.
•    Ability to process orders, manage inventory and work with customers.
•    Ability to multitask and handle time while under pressure.
•    Strong proficiency in English (written and verbal). 
•    Confident using and working with Excel and Outlook. 
•    Understanding of Claim handling process’ is beneficial. 
•    Exposure to internal collaboration is beneficial. 

#LI-JA1

Applications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you're interested in this role we encourage you to apply as soon as possible.

What’s in it for you?

Here is what you can expect:

Family Care Leave - We offer enhanced paid leave options for those important times.

Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.

Wellbeing - We want our people to feel well and thrive. We offer resources and benefits to nurture physical and mental wellbeing along with opportunities to build community and inspire creativity.

Colleague Discount – We know you'll love to build, so from day 1 you will qualify for our generous colleague discount.

Bonus - We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme.

Workplace - When you join the team you'll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process.

Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.

The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion) to apply for roles in our team.

The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.

Thank you for sharing our global commitment to Children’s Rights.

Just imagine building your dream career.

Then make it real.

Join the LEGO® team today.