Leads customer onboarding and technical solution delivery, including architecture discussions, implementation, support, API and SDK integrations, documentation, governance, and cross-functional execution. Partners with commercial, product, and engineering teams, bridges business and technical needs, establishes repeatable delivery processes, and mentors junior team members.
Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Customer Onboarding and Solutions Lead
Overview
* Emerging Data Signals is a global group within Mastercard dedicated to the delivery of new innovative solutions in the Open Finance and digital space.
Role
The successful candidate would be responsible for:
* Leading technical solution design and architecture discussions with customers.
* Driving customer onboarding, implementation, and ongoing support activities.
* Ensuring solutions comply with Mastercard standards, best practices, and governance processes.
* Collaborating with business and technology stakeholders to identify opportunities and define solution scope.
* Establishing and maintaining high-quality technical documentation throughout the delivery lifecycle.
* Coordinating execution across commercial, product, and engineering teams.
* Mentoring and developing junior team members.
All About You
* Strong Java development and object-oriented design expertise.
* Understanding of modern web technologies such as React, Node.js, NPM, or Webpack.
* Strong software architecture and solution design capabilities.
* Experience integrating APIs and SDKs into customer solutions.
* Payments, commerce, or financial services experience is highly desirable.
* Proven experience leading customer implementations.
* Ability to bridge business and technical discussions.
* Strong stakeholder management and cross-functional collaboration skills.
* Experience creating repeatable processes, standards, and documentation.
* Coaching and mentoring capabilities.
* Customer-focused and implementation-oriented.
* Highly driven with a pragmatic approach to execution.
* Excellent verbal and written communication skills.
* Strong problem-solving mindset.
* Alignment with Mastercard values and collaborative culture.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Customer Onboarding and Solutions Lead
Overview
* Emerging Data Signals is a global group within Mastercard dedicated to the delivery of new innovative solutions in the Open Finance and digital space.
Role
The successful candidate would be responsible for:
* Leading technical solution design and architecture discussions with customers.
* Driving customer onboarding, implementation, and ongoing support activities.
* Ensuring solutions comply with Mastercard standards, best practices, and governance processes.
* Collaborating with business and technology stakeholders to identify opportunities and define solution scope.
* Establishing and maintaining high-quality technical documentation throughout the delivery lifecycle.
* Coordinating execution across commercial, product, and engineering teams.
* Mentoring and developing junior team members.
All About You
* Strong Java development and object-oriented design expertise.
* Understanding of modern web technologies such as React, Node.js, NPM, or Webpack.
* Strong software architecture and solution design capabilities.
* Experience integrating APIs and SDKs into customer solutions.
* Payments, commerce, or financial services experience is highly desirable.
* Proven experience leading customer implementations.
* Ability to bridge business and technical discussions.
* Strong stakeholder management and cross-functional collaboration skills.
* Experience creating repeatable processes, standards, and documentation.
* Coaching and mentoring capabilities.
* Customer-focused and implementation-oriented.
* Highly driven with a pragmatic approach to execution.
* Excellent verbal and written communication skills.
* Strong problem-solving mindset.
* Alignment with Mastercard values and collaborative culture.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
- Abide by Mastercard's security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach, and
- Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
Mastercard London, England Office
1 Angel Lane, London, United Kingdom, EC4R 3AB
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Leads technical solution design, customer onboarding, implementation, and ongoing support for Mastercard’s Open Finance and digital solutions. Coordinates commercial, product, and engineering teams, ensures governance compliance, develops technical documentation and repeatable processes, and mentors junior staff. Requires Java development, modern web technology, API and SDK integration, software architecture, customer implementation leadership, stakeholder management, and strong communication skills.
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Leads customer onboarding and implementation of Mastercard solutions, including technical architecture, solution design, API and SDK integration, documentation, governance, and ongoing support. Coordinates commercial, product, and engineering teams, manages stakeholder relationships, develops repeatable delivery processes, and mentors junior team members.
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