The Customer Growth Solution Architect collaborates with customers to create and adapt strategic roadmaps for quality engineering transformation. Responsibilities include developing outcome-based strategies, monitoring customer engagement, ensuring customer retention, and providing tailored solutions using Tricentis products. This role emphasizes cross-functional collaboration and value realization to enhance customer satisfaction and technical alignment with business goals.
As a Customer Growth Solution Architect, you will work closely with customers to design, implement, and adapt a strategic roadmap that aligns with their evolving business quality engineering transformation objectives.
This role emphasizes the strategic and hands-on aspects of quality engineering, with support from product specialists who provide deep technical expertise in the Tricentis product portfolio. You will ensure that early milestones provide quick wins, reinforcing the product's value, and setting the stage for long-term customer growth.
Key Responsibilities:
Customer Strategy:
- Strategy Development: Craft outcome-based value roadmaps to drive adoption and ensure technical alignment with customer business goals.
- Technical Reviews and Adaptive Roadmap Refinement: Establish strategic checkpoints to review the product’s impact on the customer business and realign as necessary with evolving customer needs. Develop and implement actionable plans for product value assurance.
Customer Retention and Growth:
- Value Realization and Growth: Capture and communicate success stories, highlighting the impact on customer business backed by business metrics and outcomes. Assist the account team in identifying opportunities to enhance value gains by adopting the Tricentis product portfolio corresponding to evolving customer use cases.
- Renewal: Proactively mitigate retention risk by monitoring customer health scores and identifying signs of churn. Implement and execute preemptive action plans to address potential issues using value strategy and roadmaps.
- Cross-functional collaboration: Work closely with product strategy and account teams to review customer feedback and identify opportunities for product enhancements to ensure our solutions remain aligned with customer needs and market trends.
Technical Solution Architecture:
- Solution Design & Framework Development: Work closely with product specialists and customers to develop adaptable, high-value quality frameworks tailored to customer goals, utilizing advanced Tricentis tools and expertise in testing methodologies.
- Value Metrics & KPI Alignment: Define quantifiable KPIs to monitor and demonstrate Tricentis portfolio impact on client quality goals, ensuring continuous alignment with business objectives.
- Customer Enablement: Collaborate with Tricentis Professional Services to offer tailored advanced enablement and define standards and best practices that ensure high value and efficient adoption of Tricentis products. Provide insights and recommendations for new features and functionalities that could enhance customer workflows, increasing product impact and satisfaction.
Language Requirements:
- Professional fluency in English is a critical requirement for this position. Candidates must be able to communicate effectively in both written and spoken English.
- French or German language skills would be an advantageous addition to the candidate’s profile.
Competencies:
- Bachelor’s degree in computer science, Information Technology, or a related field. A master’s degree in the listed field would be nice to have.
- 5+ years of experience in architecting and implementing quality frameworks using Tricentis products portfolio and advanced testing methodologies.
- 3+ years of experience consulting on quality engineering roadmaps and delivering measurable outcomes.
- Strong leadership, customer relationship management, and decision-making skills with, a proactive solutions-oriented approach.
- Strong analytical skills with experience in usage data analysis, KPI development, and value analysis.
- Excellent communication skills, capable of articulating complex technical concepts as well as business benefits to drive stakeholders.
- Expertise in agile development and continuous integration/continuous development processes.
- Experience defining strategic direction and identifying new opportunities for impact amongst products, and programs.
- Self-motivated and disciplined; ability to work independently with limited supervision in a hybrid work environment.
- Minimum 3 days a week in the office and occasional business travel is expected.
- Senior-level consulting experience within Fortune 5000 companies is nice to have.
Success Metrics: NRR – Renewal Rate and Expansion/Upsell, Time to Value
Why Tricentis?
Tricentis Core Values:
At Tricentis, we strive for success while inspiring those around us by knowing what we need to achieve and how we’ll achieve it. Our core values serve as our guiding light to drive our every action and define our ways of working so that we can create and enjoy a successful journey and reach higher heights together.
- Demonstrate Self-Awareness: Own your strengths and limitations.
- Finish What We Start: Do what we say we are going to do.
- Move Fast: Create momentum and efficiency.
- Run Towards Change: Challenge the status quo.
- Serve Our Customers & Communities: Create a positive experience with each interaction.
- Solve Problems Together: We win or lose as one team.
- Think Big & Believe: Set extraordinary goals and believe you can achieve them.
We offer:
- Supportive and engaged leadership team.
- Career path and professional & personal development.
- Modern and new office space in the heart of London
- Pension plan, Private health insurance and Group Life Insurance
- Enhance statutory Maternity Pay
- 2 days paid Volunteering Leave per year
- And more!
Tricentis is proud to be an equal opportunity workplace. Qualified applicants will receive consideration for employment without regard to race, color, ethnicity, gender, religious affiliation, age, sexual orientation, socioeconomic status, or physical and mental disability and other statuses protected by law.
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