Customer Experience Administrator

About Us:  

At London Square, our success isn’t just about numbers – it’s about people, place and purpose. As a fast-growing developer focused on London, our mission is simple: to create places that reflect the capital at its best – dynamic, diverse and full of life. Over the past two years, we’ve brought more than £2bn of capital into London living - and we’re only getting started. We are part of Aldar, the UAE’s leading real estate developer, investor, and manager. Together, we are committed to creating world-class developments, anchored in high quality design, sustainability, and outstanding customer service.

About the Role & Team

The Customer Experience Administrator supports the delivery of customer feedback and engagement programmes across London Square. The role is responsible for coordinating customer satisfaction activities, managing performance data and reporting, and providing administrative support that helps drive continuous improvement and a customer-focused culture across the business.

Key Responsibilities

• Coordinate the administration and delivery of customer feedback and survey programmes across the business, ensuring activities are completed accurately and within agreed timescales.
• Manage the collection, processing and maintenance of customer feedback data, ensuring accuracy, completeness and compliance with company procedures.
• Monitor survey activity, response rates and customer satisfaction results, escalating any issues or anomalies as appropriate.
• Conduct customer telephone outreach to support feedback collection and customer experience initiatives.
• Produce regular reports, data summaries and performance updates to support customer insight, business reporting and decision-making.
• Support the analysis of customer feedback, identifying trends and opportunities to enhance the customer experience.
• Coordinate recognition initiatives linked to customer satisfaction performance and positive customer feedback across the business.
• Administer customer and employee reward and incentive schemes in line with departmental requirements.
• Maintain accurate records and documentation, ensuring information is managed in accordance with company policies and data protection requirements.
• Build effective working relationships with internal stakeholders to support the successful delivery of Customer Experience objectives.
• Contribute to the continuous improvement of departmental processes, reporting practices and customer engagement activities.
• Provide general administrative support to the Customer Experience team and undertake any other duties commensurate with the role.

Key Skills and Experience

• Previous experience in an administrative, customer service, customer experience or coordination role.
• Organisational skills with the ability to manage multiple priorities and meet deadlines.
• Strong attention to detail and a commitment to maintaining accurate records and data.
• Excellent written and verbal communication skills, with the confidence to communicate professionally with customers
• A professional and engaging telephone manner, with the ability to build rapport and communicate effectively with customers over the phone.
• Proficient in Microsoft Office applications, particularly Excel, Word, Outlook and PowerPoint.
• Ability to work independently, use initiative and manage workload effectively.
• A customer-focused approach with a genuine commitment to delivering excellent service.

What’s in it for you? 

 
Ensuring you have a work-life balance and stay healthy and happy is important to London Square. We offer the following core benefits.

• Competitive compensation package and discretionary bonus.
• Group Pension Scheme and Life Insurance. 

• 25 Days holiday plus bank holidays including a holiday trading scheme and long service days 

In addition to these core benefits, we offer other benefits which may result in tax or money savings. Some of these include: 

• Bupa Employee Assistance 

• Virtual GP Service 

• Salary sacrifice scheme for electric vehicles 

• Cycle to Work 

• Gym Membership corporate discounts 

• Health Cash Plan 

• Perkpal (shopping discounts) 

• Tech Scheme 

• Payroll Giving 
• Free onsite gym (head office)
• Free breakfast & lunch (head office)
  

Our Commitment

Our success is driven by our people. We’re an energetic, entrepreneurial business where ideas are backed, responsibility comes early, and everyone plays a part in shaping what we build and how we work. As we grow, we’re looking for talented people who want to help make London a better place to live and who want to grow with us.

London Square are proud to be an equal opportunities employer. If you require support as part of your application or require more information please email [email protected]. 

At London Square, we believe that a diverse and inclusive workforce leads to better innovation, productivity, and overall success., We are committed to creating a welcoming and inclusive environment for all employees, regardless of their background or identity, to develop and promote a diverse culture that reflects the communities we serve. 

 
As part of our commitment to personal data privacy, we want to share how we will use your application data. This data will be held in our system to process your application to this role, and to consider you for any future opportunities which match your experience. For further information, please review our privacy policy Privacy Policy & Cookies | London Square.