Customer Education Specialist (12 month FTC)

About us

At Arbor, we’re on a mission to transform the way schools work for the better. 

We believe in a future of work in schools where being challenged doesn’t mean being burnt out and overworked. Where data guides progress without overwhelming staff. And where everyone working in a school is reminded why they got into education every day. 

Our MIS and school management tools are already making a difference in over 13,000 schools and trusts. Giving time and power back to staff, turning data into clear, actionable insights, and supporting happier working days. 

At the heart of our brand is a recognition that the challenges schools face today aren’t just about efficiency, outputs and productivity - but about creating happier working lives for the people who drive education everyday: the staff. We want to make schools more joyful places to work, as well as learn. 

About the role

We are looking for a friendly and engaging Customer Education Specialist to join our Customer Education team and help us provide expert guidance and support to educational institutions in optimising, using, and finding value from Arbor MIS.

The remit and focus of the role is to work closely with educational organisations to assess their needs and ensure effective utilisation of the MIS. The breadth of your role includes training and consulting with schools, but also supporting a range of managed services including troubleshooting issues, conducting system audits, and collaborating with stakeholders to drive efficiency and improve educational outcomes.

Core responsibilities

• Deliver online and in-person training
• Using professional knowledge, design and deliver services to schools, MATs and partners
• Ability to pitch training and consultancy appropriately to users and partners and deliver this in a concise way which is understood by the recipients, allowing a range of users to become confident in their required areas of the system as they start their Arbor Journey.
• Having an in-depth understanding of Arbor’s functionality, features, best practice and being able to articulate these to customers to help them get the most out of their use of Arbor.
• Delivery of managed services for schools and partners including (but not limited to) setups of new school years, assessments, behaviour, custom reports etc
• Keeping up to date with a fast paced product, including updates, changes to legislation and adapting to new processes as we scale.
• To own materials used for training and keep these relevant
• Ability to self-reflect, feeding back to relevant members of the team internally an overview of the session and any outstanding actions to ensure the customer receives a well rounded experience.
• Regular travel to national client sites and Arbor offices as needed.

About you

We’re looking for an engaging and communicative Customer Education Specialist.

Beyond that, we’d love to see:

• Driving licence required
• Relevant background in the education sector. We are looking for people who are familiar with the terminology, processes within a school and can hit the ground running.
• Ability to understand and articulate technology to a range of individuals, including non-technical users
• Excellent presentation and communication skills are essential.
• Have a positive approach to learning new things, troubleshoot potential issues and help provide solutions
• Experience with Arbor or other Management Information Systems would be desirable
• Friendly, eager to get stuck in and always willing to help
• Good sense of humour and able to inspire others.

What we offer

The chance to work alongside a team of hard-working, passionate people in a role where you’ll see the impact of your work everyday. We also offer:

• A dedicated wellbeing team who champion initiatives such as mindfulness, lunch n learns, manager training, mental health first aid training and much more!
• 32 days holiday (plus Bank Holidays). This is made up of 25 days annual leave plus 7 extra company wide days given over Easter, Summer & Christmas
• Life Assurance paid out at 3x annual salary
• Comprehensive wellness benefit provided by AIG Smart Health, which provides a 24/7 virtual GP service, Mental health support, Counselling, and personalised Health Checks 
• Private Dental Insurance with Bupa 
• Salary sacrifice Pension provided by Scottish Widows
• Enhanced maternity and adoption leave (20 weeks full pay) and paternity (6 weeks full pay) pay
• 5 free return to work maternity coaching sessions, helping you adapt to this new exciting time of life!
• Access to services such as Calm and Bippit (financial wellbeing coaching) 
• All of our roles champion flexible working and we are happy to discuss what this means to you
• Social committees that plan team, office and company wide events to bring people together and celebrate success
• Dedicated professional development training budget (CPD courses, upskilling resources, professional memberships etc)
• Volunteer with a charity of your choice for a day each year

Interview process

1. Phone screen
2. 1st stage
3. 2nd stage

We are committed to a fair and comfortable recruitment process, so if you require any reasonable adjustments during your application or interview process, please reach out to a member of the team at [email protected].

Our commitment is also backed by our partnership with Neurodiversity Consultancy, Lexxic who provide us with training, support and advice. 

Our goal is for Arbor to be a workplace which represents, celebrates and supports people from all backgrounds, and which gives them the tools they need to thrive - whatever their ambitions may be so we support and promote diversity and equality, and actively  encourage applications from people of all backgrounds. 

Know someone else who would be good for this role? You can refer a friend, family member or colleague, if they are offered a role with Arbor, we will say thank you with a voucher valued up to £200! Simply email: [email protected]