Customer Assistant - Lingerie - Handforth

Join M&S as a Customer Assistant in our Fashion, Home & Beauty section, where you’ll play a vital frontline role in delivering a market leading customer experience. This isn’t just a retail job – it’s a role for people who love pace, graft, and playing their part in delivering our transformation. 

We’re looking for fashion-forward, confident people who are passionate about helping customers feel their best, whether that’s through 1 to 1 styling in suits, offering a five-star bra fit experience or a tailor-made beauty routine. You’ll be someone who knows how to build rapport quickly, listens to customer needs, and confidently recommends products both in-store and online. 

• At M&S, our customers don't wait. You’ll be operating in a high-demand environment, rolling your sleeves up and getting stuck in, no matter how busy the day gets.  

• You’ll create genuine 1 to 1 connection with customers through fitting appointments and style advice, tapping into your knowledge of the latest trends and tailoring your recommendations to their unique needs. 

• Efficiency and effectiveness are non-negotiable. You’ll keep standards sky-high while balancing speed and accuracy, even when the pressure is on. 

• Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and in-store devices, to provide a personalised five-star service. 

• Flexibility is vital. Retail moves fast – and you’ll move faster. You’ll adapt to where you’re needed, when you’re needed, always ready to meet the next challenge head-on. 

If you’re ready to take the lead in delivering exceptional service and bringing the M&S style experience to life, this is your moment. Take Your Marks and apply today.