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Marks and Spencer

Customer Assistant - Café - Hemel Hempstead

Reposted 3 Days Ago
Be an Early Applicant
In-Office or Remote
2 Locations
Entry level
In-Office or Remote
2 Locations
Entry level
Provide fast, friendly café service in an M&S store. Take and fulfil orders using digital tools, recommend food and drinks, maintain food safety standards, manage queues and busy periods, and support colleagues. The role requires flexibility, teamwork, efficiency, calmness under pressure, and consistent five-star customer service.
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Working Pattern 

Week 1
Monday 13:00- 17:30
Tuesday 13:00-17:30
Saturday 12:15-17:30

Week2
Sunday 11:45-17:00
Monday 13:00-17:30
Tuesday 13:00-17:30
 

Join our team in the M&S Café – the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service. 
You'll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods. 
•    Being digitally confident is essential. You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.
•    Efficiency and effectiveness are key aspects of your role. You’ll maintain impeccable food safety standards while juggling orders and queues. 
•    At M&S, our customers don’t wait. You’ll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service.
•    Teamwork matters. You’ll support colleagues and contribute to a high-performance culture that meets customer needs – no matter how hectic it gets.
•    Flexibility is also vital. You’ll adapt quickly, working where needed with pace. 
It’s intense but, for the right person, incredibly rewarding. Are you ready for it? Take Your Marks and apply today

About Us
M&S is ready to push boundaries to lead the industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team.

Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process and we are happy to talk smart/flexible working. 
About the Team
Retail: The sweeping innovations we’re rolling out at M&S will define a new era of retail. And we want you to help us introduce them to our customers. There’s never been a more exciting time to join M&S!

We’ve embarked on a business transformation and are looking for people who are thrilled by the challenge of introducing innovative, new experiences to the retail world – and surprising every single customer with reasons to shop in our stores and online - day in, day out. 

By embracing our digital tools to enhance the customer experience and remaining adaptable – both to the needs of our customers and our retail business – you’ll live and breathe our approach to sales and service and will ensure every time is just as special as the next.
HQ

Marks and Spencer London, England Office

Waterside House, 35 North Wharf Rd, London, United Kingdom, W2 1NW

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