CRM Coordinator

Michael Kors is always interested in hearing from talented, globally-minded individuals with a passion for fashion.

If you enjoy working in a creative, fast-paced environment, then we would love to hear from you!

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Job Title: Coordinator, Retention Marketing

Location: London

Division: MK

Reporting to: CRM Specialist

• Coordinate the end-to-end email workflow across EMEA markets, working with multiple stakeholders to ensure accurate and timely briefing, completion of campaign request forms and correct setup of linking tables and audience selection.
• Support CRM Specialist in delivering data capture initiatives across e-commerce and store channels, ensuring all touchpoints are functioning correctly, optimised for conversion and effectively capturing customer data.
• Take ownership of the email QA tracker and conduct detailed cross‑device testing to ensure campaigns are accurate, error‑free and approved on time.
• Monitor lifecycle automations (e.g. welcome, abandon, post-purchase), identifying performance trends and support with the implementation of optimisation actions to improve engagement and conversion.
• Collaborate closely with the Brand Marketing team to manage the end-to-end process for Retail and Outlet campaigns, ensuring briefs are clearly defined, aligned to objectives and delivered on time through effective coordination with stakeholders.
• Assist with driving SMS performance, supporting with campaign planning, copy briefs, audience selection and scheduling of on-demand messaging.

• Assist in compiling weekly, monthly, and quarterly performance reports, analysing key metrics to identify trends, surface anomalies and deliver actionable insights and opportunities for improvement.
• Support the setup and tracking of A/B tests across campaigns and lifecycle journeys, keeping test roadmap up to date with plans, results and learnings.
• Maintain reporting templates and dashboards for the wider team.

• Provide general administrative support across the team, coordinating planning, execution and ad-hoc tasks, acting as a key support function to ensure the smooth day-to-day operation of CRM and email activities.
• Help document processes, campaign workflows and best practices.

• Strong organisational skills and attention to detail – you take care with your work and spot errors others might miss
• Solid understanding of email KPIs and deriving insights for wider business reporting and actions
• Experience working in a fast-paced environment with competing deadlines and priorities; a background in fashion, retail, or e-commerce is a plus but not essential
• Previous ESP exposure preferred
• Strong written and verbal communication skills
• Solutions-oriented mindset with a genuine eagerness to learn and grow in the role
• Analytical and creative problem solving
• Good time management skills
• Comfortable with Microsoft Office (Excel, PowerPoint, Word); no advanced Excel required to start
• Capability to work in team – with excellent relationship-building skills

• Curious and data-minded – you enjoy digging into numbers to understand what’s working and why.
• Detail-oriented and accurate – you take pride in getting things right and flag issues before they become problems.
• Proactive and self-directed – you don’t wait to be told; you look for ways to contribute and improve.
• A confident communicator – comfortable reaching out to stakeholders across the business to get what you need.
• Enthusiastic about learning – you’re building your CRM career and are excited to grow your knowledge of lifecycle marketing, data capture, and customer behaviour.

• 1–2+ years of experience in a marketing, CRM, e-mail, or digital coordination role – or demonstrable transferable skills from an adjacent background.
• Some hands-on experience with e-mail campaign execution or CRM platform support (exact vendor transferable).
• Comfort working with data: pulling basic reports, interpreting e-mail metrics, and maintaining trackers.
• Strong written communication skills and attention to detail in all deliverables.
• Ability to manage multiple tasks simultaneously in a fast-paced environment.

• Exposure to an ESP or marketing automation tool (e.g. Salesforce Marketing Cloud, Klaviyo, Dotdigital, or similar).
• Experience supporting SMS campaigns or other owned/retention channels.
• Familiarity with QA processes for digital campaigns.
• An interest in customer data, segmentation, or lifecycle marketing.
• Experience in a retail, fashion, or e-commerce environment.
   

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The Company is an equal employment opportunity employer. The Company’s policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories.

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At Capri Holdings Limited, we are committed to providing a fair and accessible recruitment process. If you require a reasonable accommodation for the interview or application process, please contact our Talent Acquisition team at [email protected].