Crisis Management Manager - 10883

The Role:

This is an exciting opportunity to join ION as a Crisis Manager within a specialist team. You will be responsible for designing, building, and operating the crisis management program across the ION Markets group.

The ideal candidate will bring a proven track record in developing and managing crisis management frameworks, with a strong background in financial services. Experience in managing crises across multiple disciplines and a solid technical understanding are essential.

Key Responsibilities:

• Act as the primary point of contact for the Business to manage crisis incidents within ION Markets.
• Support the development and implement strategies to protect the company from potential threats, including monitoring, reporting, and scenario planning.
• Collaborate with internal stakeholders to maintain the Crisis Management Framework and support the implementation of the framework.
• Oversee impact monitoring and analysis to manage incidents effectively.
• Produce regular crisis risk reports offering data-driven insights to Executive Leadership Team.
• Be on-call to handle crises as they occur, ensuring rapid and effective response.
• Prepare action plans, post-incident reviews, and conduct crisis management exercises.
• Work closely with the Operational Resilience function to support broader resilience efforts.
• Collaborate with internal stakeholders across IT, BCP, communication, and vendor management to develop escalation frameworks.
• Educate the Executive Leadership Team on crisis management principles and ensure awareness of crisis plans.
• Oversee the delivery of complex crisis management plan reviews and framework enhancements.
• Utilise crisis management software to streamline exercising and crisis response.

Required Skills, Experience, and Qualifications:

• Crisis Management Expertise:
• At least 3 years of experience in a global crisis management role, including cyber and technical service incidents.
• Demonstrated success in developing and implementing risk management processes and crisis management exercises.
• Proven experience in all aspects of incident and crisis management, ideally in large, complex multinational organizations.
• Strong strategic thinker capable of seeing both the bigger picture and detailed nuances.




• Technical Proficiency:
• Knowledge of relevant standards and regulations (e.g., ISO22301, FCA/PRA/BoE/DORA).
• Understanding of Business Continuity Management technology tools, specifically Fusion.

About us:

We’re a diverse group of visionary innovators who provide trading and workflow automation software, high-value analytics, and strategic consulting to corporations, central banks, financial institutions, and governments. Founded in 1999, we’ve achieved tremendous growth by bringing together some of the best and most successful financial technology companies in the world.

• Over 2,000 of the world’s leading corporations, including 50% of the Fortune 500 and 30% of the world’s central banks, trust ION solutions to manage their cash, in-house banking, commodity supply chain, trading and risk.

• Over 800 of the world’s leading banks and broker-dealers use our electronic trading platforms to operate the world’s financial market infrastructure.

ION is a rapidly expanding and dynamic group with 13,000 employees and offices in more than 40 cities around the globe. Our ever-expanding global footprint, cutting edge products, and over 40,000 customers worldwide provide an unparalleled career experience for those who share our vision.

ION is committed to maintaining a supportive and inclusive environment for people with diverse backgrounds and experiences. We respect the varied identities, abilities, cultures, and traditions of the individuals who comprise our organization and recognize the value that different backgrounds and points of view bring to our business.

ION adheres to an equal employment opportunity policy that prohibits discriminatory practices or harassment against applicants or employees based on any legally impermissible factor.