Credit Operations Lead

Job Title

Job Description

Credit Operations Lead

So, who are we?

IG Group is a FTSE 100 fintech operating across five continents, serving over 1.4m customers and handling billions of dollars in transactions – built on scale, trust, and proof. We didn't pivot to innovation; it's how we've always operated. What that means for the people who work here is real: genuinely complex problems to solve, the technology and resources to tackle them properly, and the kind of scope that's rare in established businesses.

The bar is high – bring a curious and forward-thinking mindset and we'll give you the platform to define what comes next.

Join us at IG – the future gets built here.

Your role in the Team's Success

As Credit Operations Lead, you will be responsible for the day-to-day leadership of the Credit Operations team, ensuring the group's credit risk, margin, client categorisation and debt management activities are delivered accurately, on time and in line with regulatory requirements. You will set the standard for operational control within the team, act as the escalation point for complex client and credit matters, and drive continuous improvement across our processes and controls. Reporting to the Head of Client Operations, you will play a key role in protecting both our clients and the group while helping shape how the function operates as the business grows.

What you'll do

Your responsibilities include:

• Lead, coach and develop the Credit Operations team, setting clear objectives, managing performance and ensuring the team meets its individual and collective KPIs
• Oversee the management of client margin calls, account settlements and close-out activity, ensuring decisions are timely, consistent and well documented
• Own the monitoring and management of client credit exposure, including the assessment, approval and periodic review of credit facilities and limits within delegated authority
• Oversee the retail to professional client classification process, ensuring assessments are robust, evidenced and compliant with FCA requirements and internal policy
• Manage the end-to-end debt management and recovery process, including client engagement, repayment arrangements, escalation to third parties and write-off recommendations
• Own and maintain the first line risk controls for the team, covering risk monitoring, risk identification and risk analysis, and ensure issues and breaches are identified, recorded and remediated promptly
• Act as the senior escalation point for complex client queries and complaints relating to credit, margin and account status, ensuring good client outcomes in line with Consumer Duty
• Oversee the production and distribution of daily, weekly and monthly management information, reports and audits, and present key insights and trends to senior stakeholders
• Lead the team's response to internal audit, compliance monitoring, external audit and regulatory requests, ensuring evidence is accurate and actions are closed within agreed timescales
• Maintain up-to-date procedures and process documentation, ensuring the team operates to documented and controlled standards
• Build strong working relationships with stakeholders across the business, including Compliance, Risk, Finance, Dealing, Legal and Account Management
• Identify opportunities to improve efficiency, automation and control, and work with product owners and technology teams to deliver change and enhance our client offering

What you'll need :

Key requirements:

• Proven experience in a credit operations, credit risk, margin or client operations role within financial services, ideally in a leveraged trading, brokerage or investment environment
• Experience of leading, managing or supervising a team, with a track record of developing people and delivering through others
• Sound understanding of margin and credit risk concepts, and working knowledge of the FCA regulatory framework, including client categorisat
• ion and Consumer Duty
• Strong control mindset, with experience of operating and evidencing first line controls and supporting audit or regulatory reviews
• Excellent communication skills, both verbal and written, with the confidence to handle difficult client conversations and challenge stakeholders constructively
• Strong analytical ability and attention to detail, with the ability to interpret data and turn it into clear recommendations
• Ability to work well under pressure, make sound decisions in fast-moving markets and prioritise effectively across competing demands
• Self-motivated, organised and comfortable taking ownership of outcomes

Desirable:

• Degree level education, or a relevant professional qualification such as the CISI Investment Operations Certificate or equivalent
• Experience of debt recovery or collections processes
• Experience of process improvement, automation or change delivery within an operations function
• Proficiency in Excel and familiarity with data or reporting tools

It really is more than a job. We’ll recognise your talent and make sure that you can still have a life – at work, and outside of it. Networks, committees, awards, sports and social clubs, mentorships, volunteering opportunities, extra time off… the list goes on.

• Competitive salary
• Flexible Benefits Package on top of your salary (12%)
• Private medical cover for you and your family
• Life insurance
• Contribution to gym memberships
• 25 Days holiday, with 1 additional day off to celebrate your Birthday & 2 additional days off a year for voluntary work (28 in total)
• The option to buy or sell holiday days 
• Unlimited access to the LinkedIn Learning Platform
• A comprehensive global and local onboarding process
• Employee-led LGBTQ+, Women’s, Black and Parents & Carers networks with an annual budget for organising events & projects that foster an open, diverse and inclusive culture
• Option to participate and create ESG initiatives based on IG Brighter Future Fund
• Enhanced primary (maternity), secondary (paternity), and shared parental pay and leave, as well as a range of support and benefits for parents

Number of openings