Credit Hire Claims Advisor

Location: Tunbridge Wells | Hybrid (3 days in office)                                 

Employment Type: Permanent

Salary: Up to £28,000 + up to 10% bonus

Hours: 37.5 hrs (Mon–Fri) between 08:00 and 17:30

Think the AA is just about roadside assistance? Think again!

As one of the UK's most trusted brands, we provide a wide range of services to millions of customers. From comprehensive Home and Motor Insurance to personalised Financial Services like Loans and Savings, and outstanding B2B, Consumer, Business Services, Driver Training, Car Care, and Service Maintenance and Repair, we've got you covered. Our mission is to keep Britain moving, and we're looking for dedicated individuals to join our team. Ready to join us?

This is the job

As a Credit Hire Handler, you’ll manage a portfolio of credit hire claims presented against us, with full ownership from investigation through to settlement or litigation.

Your focus will be clear:

• Reduce indemnity spend
• Minimise litigation risk
• Deliver fair, commercially sound outcomes
• Keep customers informed and supported

This is a role for someone who understands strategy, evidence, and negotiation not just process.

What will I be doing?

• Managing and defending a portfolio of credit hire claims
• Conducting detailed liability and indemnity investigations
• Identifying intervention opportunities to reduce hire duration and cost
• Challenging rates, need, and period arguments using evidence-based negotiation
• Liaising confidently with CHOs, third-party insurers, solicitors and customers
• Preparing files for litigation and working closely with panel solicitors
• Maintaining accurate reserves and financial exposure controls

What do I need?

• Proven experience handling liability motor claims (essential)
• Strong working knowledge of defending credit hire claims (highly desirable)
•  Confident negotiator with a track record of controlling indemnity spend
• Strong technical understanding of credit hire principles
• Ability to manage workload independently and prioritise effectively
• Resilience and sound judgement under pressure

We’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you’ll have access to a range of benefits including:

• 25 days annual leave plus bank holidays + holiday buying scheme
• Worksave pension scheme with up to 7% employer contribution
• Free AA breakdown membership from Day 1 plus 50% discount for family and friends
• Discounts on AA products including car and home insurance
• Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more
• Company funded life assurance
• Diverse learning and development opportunities to support you to progress in your career
• Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family

Plus, so much more!

We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change.

As part of the onboarding process, we complete several pre-employment checks including work reference, credit and criminal record checks.

We may close the vacancy sooner than the advertised date if we get a high volume of applications, please apply now if you are interested.

If you’re commercially sharp, technically confident, and ready to take ownership of complex credit hire cases — apply now.