Credit Controller - Birmingham
Role Overview:
Here at Pinsent Masons we bring together the best people to get the job done. We’re naturally curious, constantly learning, listening, and growing. We’ll truly value your ideas. You’ll be joining an award-winning, hardworking and commercially minded team, where you’ll have the opportunity to work with leading experts and form meaningful relationships, while making a difference. You’ll get the opportunity to be involved in varied and challenging work. Working in an open and supportive environment, to deliver outstanding results.
Our people are our success, and we work as one team.
We are recruiting a Credit Controller to ensure prompt collection of the firm's unpaid bills ledger in accordance with the firm's credit policy. The team is based in our Birmingham office .
Our standard working hours are 9.30am-5.30pm, however, we are happy to consider flexible working requests.
What you’ll be doing
- Management of own ledger of accounts.
- Chasing overdue debts by telephone, email and letter up to litigation.
- Following up unpaid bills with Partners, and Lawyers.
- Liaising with internal teams and Partners to minimise & quickly resolve queries.
- Building strong relationships with Internal & External Clients.
- Working in a team of Credit Controllers.
- Responsible for the collection of debt within specific departments minimising exposure to bad debts through effective credit & risk management whilst maintain & building strong internal and external client relationships.
- Generating monthly debtor reports for Partners and Lawyers and statements to clients.
- Promote proactive contact with clients & fee earners in the pursuit of swift payment of bills.
- Attend regular aged debt review meetings with Partners to discuss & resolve problem debts.
- Attending monthly team meeting focusing on specific clients and provide up to date and specific feedback.
- Dealing with allocation of cash receipts and queries.
- Meeting deadlines and monthly cash targets.
- Proactive in reducing DFO.
- Sales ledger maintenance.
- Provide cover for other groups as and when required.
- Any other ad hoc task that may be required in the course of the day-to-day activities of the department.
What we’re looking for
- Previous experience in credit control or a finance role, ideally within a law firm or professional services environment
- Good working knowledge of Microsoft Office, particularly Excel, and experience with accounting systems (Aderant preferred)
- Solid understanding of credit control processes and financial principles
- Strong communication skills, with the confidence to build relationships with stakeholders at all levels, including partners and clients
- Excellent attention to detail, with a high level of accuracy in your work
- Strong problem-solving skills and sound judgement when handling queries or escalations
- Well organised, with the ability to prioritise effectively and manage a varied workload to meet deadlines
- Proactive and self-motivated, with a positive and professional approach
- Confident yet tactful when dealing with clients and sensitive situations
- A reliable team player who enjoys working collaboratively
At Pinsent Masons we value diversity and inclusion. We are committed to creating a better workplace where all our talent can succeed and feel like they belong. We want to attract, retain and develop people at all levels and encourage applications from all suitably qualified candidates whatever your ethnicity, religion, age, physical or mental disability/ long term condition, sexual orientation, gender identity or expression or any other characteristics protected by local law in the jurisdictions in which we operate.
Pinsent Masons London, England Office
30 Crown Place, London, United Kingdom, EC2A 4ES
