Credentialling Office Manager

Job Description:

Credentialling Office Manager

On-site – five days per week - Cromwell Hospital, SW5 0TU
Permanent - full time

Salary: competitive depending on experience

37.5 hours per week - Monday to Friday

We make health happen

Working in our support functions you’ll play a key part in helping our colleagues deliver exceptional standards in patient care. No matter your role, you’ll have an opportunity to do work that matters. Making a difference to the lives of our customers each and every day.

Role Overview

To lead the effective operational delivery of the organisation’s credentialing processes, ensuring all practising consultants and clinicians are appropriately vetted, compliant with regulatory standards, and aligned with organisational requirements.

The role supports patient safety, regulatory compliance, and clinical governance through robust, consistent, and well-managed credentialing practices.

How you’ll help us make health happen:

• Leading the day-to-day delivery of credentialing activity through effective team management and oversight.
• Maintaining oversight of credentialing workflows, ensuring consistency and adherence to agreed standards.
• Providing day-to-day leadership, supervision, and support to the credentialing team.
• Allocating and prioritising workload to ensure effective and timely delivery of credentialing services.
• Monitoring performance and provide ongoing feedback, coaching, and development to team members.
• Ensuring practitioner records are accurate, complete, and compliant with regulatory requirements.
• Supporting the organisation in meeting regulatory standards (e.g. CQC) relating to credentialing and clinical governance.
• Escalating complex or high-risk issues through appropriate governance channels.
• Building effective working relationships with consultants, clinical leaders, and internal stakeholders.
• Working closely with the Medical Director and governance forums to support resolution of complex or sensitive cases.

Key Skills / Qualifications needed for this role:

• Experience working in credentialing, clinical governance, or a regulated healthcare environment.
• Experience managing complex administrative or compliance processes.
• Experience working with senior stakeholders, ideally within a clinical setting.
• Strong understanding of governance, compliance, and regulatory requirements
• Strong leadership skills.
• Excellent organisational and attention-to-detail skills.
• Ability to manage sensitive information and situations with professionalism.
• Strong communication and stakeholder engagement skills.
• Ability to identify risks and escalate appropriately.

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

• Bupa health insurance as a benefit in kind
• An enhanced pension plan and life insurance
• Annual Health Services Bonus Scheme
• Support with travel costs via a season ticket loan or cycle2work
• Various other benefits and online discounts

Why Bupa?

We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve.  That’s why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

At Bupa we strive to ensure all our of customers, patients and staff are safe.  All employees have a duty to ensure that safeguarding children, young people and adults at risk is prioritised and acted on appropriately

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