Creative Account Manager

Account Manager – Creative

Salary: £55,000 per annum, plus company benefits

Location: London – Central

Contract: Full Time Permanent

Shifts: 37.5 hours per week, Monday – Friday, 9am until 5:30pm with 1 hours unpaid lunch break

Work model: Hybrid

Williams Lea seeks an Operation Account Manager in our creative area to join our team!

Williams Lea is the leading global provider of skilled, technology-enabled, business-critical support services, with long-term trusted relationships with blue-chip clients across investment banks, law firms and professional services firms. Williams Lea employees, nearly 7000 people worldwide, who provide efficient business services at client sites in often complex and highly regulated environments, from centralised Williams Lea onshore facilities, and through best cost company offshore locations.

Purpose of role 

As the Creative Account Manager you will be working as part of an in-house global creative team, responsible for representing a department that delivers exceptional design content including; Motion Graphics, Web development, Audio, Photography, creative PowerPoint as well as contributing to strategic campaigns. Innovation is a key, with the client actively encouraging new ideas, software, and solutions. Any member of the team must be forward thinking with the ability to adapt and develop.

The Creative Account Manager will be expected to work collaboratively alongside Designers, Workflow, Studio Manager, Global Creative Director and internal Clients. With a primary focus to manage complex cross platform projects and campaigns from brief to delivery, resourcing projects accordingly and keeping them on track. You will be proactive and not afraid to lead by example, inspiring and motivating the team to do their best work. Reporting into the Senior Account Director you will work closely with the local and global teams and co-ordinate with stakeholders whilst managing suppliers and partners as required; attend client briefings, producing timelines, estimates and proposals are all essential parts of the role.

You will be the trusted owner of client relationships for multiple projects. You will deliver the lifecycle of each of your projects: kick-off meetings; scoping; quotations, resourcing plans; stakeholder management to delivery. You will work closely with our studio to ensure we deliver high quality work on time and within budget reporting progress to AM.

Key responsibilities 

To provide integrated creative solutions and campaigns that bring to life the content and ‘brand’ design. You will have a calm and mature personality with the ability to work both on own initiative, and in a team environment, often under pressure and to strict deadlines.

•     Liaise with and present to client in a professional and helpful manner, proactively managing their expectations building trusted relationships

•     Interpret and challenge the brief requirements, offering the best solution for clients

•     Take responsibility for escalating or resolving, as appropriate, any client issues, regularly communicating updates to the Studio Manager

•     Support the business to manage and deliver Client work, right first time on time

•     Help deliver the best branded solutions to the Client and market

•     Proactively providing Clients outstanding printed and digital marketing collateral,
in compliance with brand guidelines

•     Think creatively to produce new ideas and concepts whilst working with the Global Creative Director

•     Experience working with design principles of animation and moving image

•     To use the workflow software and adapt to any existing procedures within the team

•     Provide technical input and advice on print and digital projects as required

•     Ability to write print specifications

•     Ensure that projects are delivered on time and within budget

•     Quality checking and accuracy

Personal attributes

•  Can manage working on multiple projects with multiple stakeholders at the same time
• Operational management experience, ideally within a creative field
• Outstanding customer service skills

Rewards and Benefits

We believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to:

• 25 days holiday, plus bank holidays(pro-rata for part time or fixed term roles)
• Salary sacrifice schemes, retail vouchers – including our TechScheme which can be used on a range of gadgets such as Smart TV’s, laptops and computers or household appliances.
• Life Assurance
• Private Medical Insurance
• Dental Insurance
• Health Assessments
• Cycle-to-work scheme
• Discounted gym memberships
• Referral Scheme

You will also have the opportunity to work for a global employer who is dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects!

Equality and Diversity

The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a “protected characteristic” in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.

If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview please contact us at careersatWL@williamslea.com(we do not accept applications to this email address).

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