At Circana, we are fueled by our passion for continuous learning and growth, we seek and share feedback freely, and we celebrate victories both big and small in an environment that is flexible and accommodating to our work and personal lives. We have a global commitment to diversity, equity, and inclusion as we believe in the undeniable strength that diversity brings to our business, employees, clients, and communities (with us you can always bring your full self to work). Join our inclusive, committed team to be a challenger, own outcomes, and stay curious together. Learn more at www.circana.com.
What will you be doing?
The Deployment & Client Experience Specialist plays a critical role in ensuring successful global client deployment and adoption of the Liquid AI Solutions suite. This role focuses on the development and continuous improvement of deployment tooling, processes, and playbooks, while serving as a central liaison across cross-functional teams.
As a mid-level individual contributor, this position is responsible for synthesizing client feedback, managing recurring issues, and driving operational excellence across client configuration and client success functions worldwide. The role blends project management, process optimization, and stakeholder coordination to enhance the overall client experience at scale.
Responsibilities:
- Deployment Enablement & Process Optimization
- Develop, maintain, and continuously improve global tooling, processes, and playbooks supporting client configuration and client success
- Identify opportunities to streamline deployment workflows and improve client adoption outcomes
- Voice of Customer (VOC) Management
- Manage and triage ongoing global client feedback across the full Liquid AI Solutions suite
- Analyse trends in client experience to proactively surface risks, themes, and improvement opportunities
- Maintain a centralized and prioritized backlog of VOC items, including enhancements, bugs, and recurring issues
- Issue Management & Resolution
- Monitor, triage, and coordinate resolution of cross-client recurring and complex issues
- Document findings and incorporate learnings into scalable tools, processes, and playbooks
- Ensure visibility and tracking of issues through appropriate systems and workflows
- Cross-Functional Coordination
- Act as a liaison between Technical, Client Configuration, Client Success, Engagement, and Support teams globally
- Facilitate alignment on priorities, timelines, and solutions for client-impacting items
- Coordinate testing efforts and validation prior to production releases
- Project & Release Management
- Manage and track workstreams through JIRA, ensuring accurate prioritization and progress tracking
- Support release readiness activities, including testing coordination and stakeholder communication
- Training & Enablement
- Deliver training to global Client Configuration and Client Success teams on Liquid AI Solutions, deployment playbooks, and issue resolution practices
- Ensure teams are equipped to handle complex scenarios and evolving product capabilities
Requirements
- Experience & Background
- 3–6 years of experience in client deployment, client success operations, product operations, or similar roles
- Experience working in a global, cross-functional environment supporting SaaS or technology solutions preferred
- Skills & Competencies
- Strong project management skills, with experience using tools such as JIRA
- Demonstrated ability to manage and prioritize multiple workstreams and stakeholders
- Analytical mindset with the ability to interpret client feedback and translate it into actionable improvements
- Excellent communication and collaboration skills across technical and non-technical audiences
- Process-oriented with a focus on scalability and continuous improvement
- Technical & Functional Knowledge
- Familiarity with client deployment processes, lifecycle management, and support models
- Experience with issue tracking, testing coordination, and release management practices
- Comfort working with tooling, documentation, and playbook development
- Other
- Ability to operate independently as an individual contributor in a fast-paced, global environment
- Strong attention to detail and commitment to delivering high-quality client outcomes
Circana Behaviours
As well as the technical skills, experience and attributes that are required for the role, our shared behaviours sit at the core of our organization. Therefore, we always look for people who can continuously champion these behaviours throughout the business within their day-to-day role:
- Stay Curious: Being hungry to learn and grow, always asking the big questions
- Seek Clarity: Embracing complexity to create clarity and inspire action
- Own the Outcome: Being accountable for decisions and taking ownership of our choices
- Centre on the Client: Relentlessly adding value for our customers
- Be a Challenger: Never complacent, always striving for continuous improvement
- Champion Inclusivity: Fostering trust in relationships engaging with empathy, respect and integrity
- Commit to each other: Contributing to making Circana a great place to work for everyone
Location
This position can be located in the following area(s): Remote
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