Talkdesk is looking for an corporate counsel to join our growing legal team. The EMEA Counsel must have strong leadership skills, be a thoughtful problem solver and a trusted business partner for the team. The position is responsible for providing legal advice and expertise and support in all areas of law affecting our international business. The primary focus will be on licensing and purchasing contracting support, but the EMEA Counsel will also provide support and advice on other areas such as European data privacy laws, corporate issues affecting our subsidiaries, employment law issues, dispute resolution, IP protection and others. Within the commercial contracting area of focus, the EMEA Counsel will work on deals within our partner ecosystem.
This position is expected to be located in the UK; some limited travel may be required. The Corporate Counsel, EMEA position reports to VP Legal, International based in the UK.
Duties and Responsibilities:
This position will require an experienced legal professional with responsibilities to include, but not limited to:
- Working closely and developing a strong rapport with internal and external stakeholders including customers and channel partners
- Providing contracting expertise and negotiating business agreements for new and follow-on business with customers, channel partners and vendors.
- Ensuring compliance within the agreement terms to company policies and guidelines. Helping to drive greater consistency of approach and standards across the business.
- Preparing contract paperwork; advising management of contractual rights and obligations; mitigating contractual and channel partner program risks; compiling and analyzing data; maintaining historical information.
- Balancing competing priorities of constituencies as compared to business needs and using astute judgment as to when to seek executive level direction.
Qualifications:
- Law degree required and current license to practice in home country; a minimum of 3 years in-house experience.
- A strong command of English is required. The ability to negotiate in additional European languages (e.g. French, German, Italian) is advantageous.
- Requires excellent drafting, analytical and negotiation skills.
- International experience (UK & Europe) required.
- Knowledge of legal issues affecting software companies operating in the UK and Europe, such as data privacy issues, employment and general corporate. Telecom experience is a plus.
- Strong written, verbal and presentation skills and requisite personal computer skills. Experience in using Google Tools and Microsoft Office.
- Strong internal / external customer service skills.
- Superior communication skills.
- Self-motivated, organized, pro-active, requires little hands-on supervision.
- Agility and ability to understand evolving priorities.
Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed, building AI-first solutions that put empathy, trust, and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs. Combining the stability of a global leader with the agility of a disruptor, Talkdeskers are empowered with the autonomy to drive meaningful impact, while giving back to the communities and environment around us.
Talkdesk has been recognized as a Leader in the Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS) and in the G2 Overall Grid® Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards, there has never been a more exciting time to join us as we shape the future of customer experience automation!
Work Environment and Physical Requirements:
Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)
The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.
