Develop, test, and deliver conversational chatbot solutions using Cognigy and NICE Proactive AI Agent. Implement and enhance features, write and review JavaScript code, unit test, resolve defects, support production, perform system analysis, and present client-facing demos. Mentor team members and ensure timely delivery.
At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
The AI Developer is responsible for the development, testing and delivery of the NICE CXone AI software platform. This is a hands-on, technical role for individuals skilled in technical development experience. You will be tasked to implement the NICE Proactive AI Agent, Omilia and Cognigy software. Technical experience with various call center technologies including NICE CXone, IVR/ACD, VoIP, Email, SMS, and Chat systems will be beneficial. Key responsibilities include the development of the NICE Proactive AI product and features, unit testing, code reviews, resolving defects encountered during the QA cycle, supporting the production environment, and assisting other developers in a team environment.
What You'll Be Doing
- Developing and enhancing conversational chat bot solutions in relation to Cognigy and NICE Proactive AI Agent for client implementation projects.
- Work as a member of the TTEC Digital project team to enhance and improve software written in JavaScript.
- Code and test projects.
- Deliver high-quality software on time.
- Attend meetings and training as required.
- Perform system analysis and project management duties for the successful completion of a project.
- Excellent customer-facing presentation skills with the ability to develop new solution pitches, value propositions, and demo experiences.
- Exercises wide latitude in determining objectives and approaches to engagements.
- Mitigating and resolving code errors for development and future concepts.
What You'll Bring to the Role
- 3 years of professional experience building and delivering Natural Language Processing (NLP) systems, including Large Language Models (LLM) based or Generative AI solutions.
- 3 or more years of software development, to include design, custom development (JavaScript, Python, Java), and testing of real time systems.
- 5+ years JavaScript experience.
- Experience with products such as DialogFlow, Kore.ai, Cognigy, Amazon Lex or Omilia.
- Hands on experience with modern chat bot creation, AI Virtual Agents/Agent Assist.
- Contact Center as a Service (CCaaS), NICE CXone and CXone Studio experience is nice to have
- Team Player and the ability to mentor team members
- Desire to work in a fast-paced environment.
#LI-DD1
Similar Jobs
Cloud • Computer Vision • Information Technology • Sales • Security • Cybersecurity
Serve as a regional client advisor for CAO Elite customers, managing onboarding, renewals, escalations, and customer metrics. Build relationships with stakeholders and internal teams, assess client usage, demonstrate proof-of-value, and drive customer satisfaction and retention for managed threat hunting and all-source intelligence services.
Top Skills:
AIEdr
Cloud • Computer Vision • Information Technology • Sales • Security • Cybersecurity
Build and maintain SOAR playbooks, scripted solutions, and AI-powered workflows to automate detection, triage, investigation, and response. Develop PowerShell/Python scripts, integrate REST APIs and SIEM queries, validate automation, monitor performance, and collaborate with SOC/engineering teams to improve analyst efficiency.
Top Skills:
Ai ServicesAWSAzureBitbucketContainerizationCrowdstrike Falcon PlatformDockerFalcon SoarGCPGitGitGitlabJavaScriptJSONLlm ApisLogscale (Humio)PowershellPythonRegular ExpressionsRest ApiSecrets ManagementSIEMSoarWebhooks
Cloud • Software
Design, operate, and scale large distributed systems for telemetry processing. Build automation, use AI tooling to reduce toil, ensure availability and disaster recovery, participate in on-call incident response, troubleshoot production AWS/Kubernetes environments, and collaborate with application teams to meet SLOs/SLAs.
Top Skills:
Ai ToolingAWSGnu/LinuxGoKubernetesPythonTerraform
What you need to know about the London Tech Scene
London isn't just a hub for established businesses; it's also a nursery for innovation. Boasting one of the most recognized fintech ecosystems in Europe, attracting billions in investments each year, London's success has made it a go-to destination for startups looking to make their mark. Top U.K. companies like Hoptin, Moneybox and Marshmallow have already made the city their base — yet fintech is just the beginning. From healthtech to renewable energy to cybersecurity and beyond, the city's startups are breaking new ground across a range of industries.
