Role Summary
The Contract Manager is responsible for the execution of customer contracts in support of revenue and customer outcomes. This role reviews, processes, and negotiates commercial agreements within established policies, standards, and approval frameworks.
The Contract Manager partners closely with Sales, Legal, Finance, and Operations to ensure contracts are accurate, compliant, and executed efficiently. This role focuses on operational excellence, deal velocity, and risk awareness while escalating non‑standard issues as required.
Key Responsibilities
1. Contract Review & Execution
- Review and process customer contracts, amendments, renewals, and related documents.
- Ensure agreements align with approved templates, policies, and fallback positions.
- Support contract negotiations by redlining terms within established guardrails.
- Drive timely contract execution to meet deal timelines and revenue targets.
2. Policy Adherence & Risk Identification
- Apply contract policies, approval requirements, and standard terms consistently.
- Identify deviations, risks, or non‑standard terms and escalate appropriately.
- Partner with Legal and Contracts leadership to resolve issues within defined authority.
- Ensure contracts are complete, accurate, and audit‑ready.
3. Process & Operational Support
- Follow standardized contract intake, review, approval, and execution processes.
- Contribute to continuous improvement by identifying process gaps or inefficiencies.
- Meet defined SLAs and quality standards for contract processing.
- Support peak volumes and shifting priorities in a deadline‑driven environment.
4. Systems, Tools & Documentation
- Use contract management and CRM tools to manage contract workflows and status.
- Ensure contract data is accurate, complete, and properly stored.
- Maintain documentation and records in accordance with operational standards.
- Support adoption of new tools, templates, or processes as introduced.
5. Cross‑Functional Collaboration
- Partner with Sales to clarify contract requirements, timelines, and next steps.
- Coordinate with Legal, Finance, and Operations on contract execution needs.
- Provide clear, professional communication to internal stakeholders throughout the contract lifecycle.
Qualifications
Required
- 3–5 years of experience in contracts, operations, sales operations, legal operations, or a related field.
- Working knowledge of commercial contracts and approval workflows.
- Strong attention to detail and ability to manage multiple deals simultaneously.
- Ability to apply policies consistently and exercise sound judgment within defined guidelines.
- Strong written and verbal communication skills.
Preferred
- Experience with Contract Lifecycle Management (CLM) tools.
- Exposure to commercial models.
- Experience supporting Sales or revenue‑generating teams.
Novotech is proud to offer a great workplace. We are committed to being an employer of choice for gender equality and providing an inclusive work environment where everyone is treated fairly and with respect. Our team members are passionate about what we do, but we understand work is only of the things that is important to them. We support our team members with flexible working options, paid parental leave for both parents, flexible leave entitlements, wellness programs and ongoing development programs.
We are looking for people who are passionate about working clinical research and biotech, including people who identify as LGBTIQ+, have a disability or have caring responsibilities.
We are a Circle Back Initiative Employer and commit to respond to every application. We look forward to contacting you regarding your application.
Novotech is a global full-service clinical Contract Research Organization (CRO).
At Novotech, ambition meets opportunity. As a globally recognized leader in clinical research and scientific advisory services, we are proud to combine our position at the forefront of the industry with an award-winning workplace culture that values ambition, innovation, and growth. Named Employer of Choice, Great Place to Work and Employer of Choice for Gender Equality (EOCGE), we are committed to fostering an environment that reflects the life-changing work we do.
Since 1997, we have expanded our global footprint, now with 30+ offices across Asia-Pacific, the United States, and Europe. This growing network unites professionals from diverse backgrounds and disciplines to advance therapies that improve patient outcomes worldwide.
At Novotech, our employees are at the heart of our success. By offering trust, flexibility, and autonomy through programs like NovoLife, our flexible benefits framework, we empower team members to create an effective work-life balance that delivers professional satisfaction and maximum results for clients.
With access to mentorship opportunities, professional development programs, and a dynamic community, Novotech offers a platform for driven individuals to achieve personal growth while shaping the future of healthcare. Join us to be a part of a team that values your contributions and supports your ambition to make a global impact.
At Novotech we have advanced therapeutic and regulatory expertise, the ability to execute across markets and a client-centric service model, so that our clients get a trusted, long-term partner and an accelerated path to bring their life-changing advances to market. This gives our employees the opportunity to develop their careers by joining a diverse and supportive global organization with a collaborative culture, whilst working with clients on the cutting-edge of life sciences.
At Novotech you will work alongside empowered teams with a shared commitment to success.
- Strategic vs transactional mindset.
- Ability to gain insights and make proactive decisions quickly.
- Culture that fosters partnership and collaboration, where every voice is heard and valued.
- Ongoing support from senior stakeholders and leadership team.
