Continuous Improvement Lead

Contract: Hybrid / Home-based
Location: UK – Home based (with some weekly travel as required)
Permanent / Fixed term: Fixed term – 12 months
Full time: Full time (37.5 hours per week)
Salary: Competitive plus excellent Bupa Benefits

At Bupa Care Services, we support people to live longer, healthier, happier lives by continuously improving the care experiences we provide. As our Continuous Improvement Lead, you’ll play a pivotal role in shaping how change is delivered across Care Services, embedding a culture of structured, evidence‑led improvement that makes a real difference to customers, colleagues and outcomes.

This is a high‑impact role where you’ll lead strategic improvement initiatives, influence senior stakeholders and empower teams across the organisation to drive sustainable change.

In this role, you’ll lead the design and delivery of continuous improvement across Care Services, ensuring initiatives are aligned with business strategy and deliver measurable benefits. You’ll:

• Own and champion the Care Services continuous improvement framework, embedding a culture of improvement across all levels of the business
• Lead and manage large and complex business and digital change initiatives from inception through to delivery and benefits realisation
• Partner closely with senior leaders and key stakeholders to translate strategic priorities into clear, deliverable improvement plans
• Line manage and develop the Continuous Improvement team, ensuring high performance and strong engagement

• Strong expertise in continuous improvement approaches and methodologies (e.g. Lean Six Sigma)
• Proven experience leading complex change initiatives in a large, matrixed organisation
• Excellent stakeholder management skills, with the ability to influence at senior level
• Strong commercial, financial and risk management capability
• Lean Six Sigma qualification (or equivalent)

Benefits

We are a health insurer and provider. With no shareholders, our customers are our focus. We reinvest profits into providing more and better healthcare for the benefit of current and future customers.

Our benefits are driven by what matters to our people. It’s important to us that these benefits support a work-life balance that keeps people healthy, both mentally and physically. You will be eligible for:

• 25 days holiday (Exclusive of bank holidays)

• Bupa health insurance as a benefit in kind

• An enhanced pension plan

• Life insurance (7x salary)

• Onsite gyms or local discounts where no onsite gym available

• Various other benefits and online discounts

Why Bupa?
We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve.  That’s why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

If you require information regarding this role in an alternative format, please email: [email protected]

Ready to bring your expertise to a team that values precision, partnership, and people?

Apply now and take your career to the next level with Bupa.