Consumer Protection Compliance Manager

Job Description:

Remitly's vision is to transform lives with trusted financial services that transcend borders. Since 2011, we have been tirelessly delivering on our promises to people who send money around the world. Today, we are reimagining global financial services and building products that extend beyond traditional barriers to give customers access to more of the services they need, no matter where they call home. Join over 2,700 employees worldwide who are growing their careers with purpose and connection with our customers while having a positive impact on millions of people around the globe.

About the Role:

We are looking for an experienced Consumer Protection Compliance Manager to support the development and expansion of the Global Consumer Protection Program. As a Compliance Manager, you will report to the Head of Global Consumer Protection, and work with regional compliance officers, product, Legal, operations and customer service teams to maintain consumer protection programs to support Remitly's services and operations.

This will be a hybrid role (2-3 days a week) based in our London office. #LI-Hybrid

You Will:

• Develop policies, procedures, risk assessments, training materials, reports and other related compliance documentation.
• Provide consumer protection compliance subject matter expertise and communicate complex regulatory requirements to Remitly teams.
• Perform routine compliance reviews including testing and monitoring activities to determine compliance with consumer protection laws, rules, and regulations.
• Monitor internal metrics, data and controls to ensure compliance with the Financial Conduct Authority (FCA) and Central Bank of Ireland (CBI) guidelines, and UK and EU consumer protection standards.
• Track to completion process enhancements conducted by other teams meet consumer protection regulatiory requirements.
• Manage any consumer protection mitigation/remediation action plans.
• Contribute to the continuous improvement of the compliance control framework and assurance program.
• Collaborate with Remitly teams to support implementation projects.

You Have:

• 5+ years' experience working in a regulated services sector
• Experience of working on a Consumer Duty oversight function.
• Knowledge of UK and Irish regulatory consumer protection guidance
• Excellent communication and organisational skills
• Collaborative approach with ability to build strong working relationships
• Translate and implement tailored, solutions that meet regulatory and compliance obligations

Our Benefits:

• Paid Vacation Days
• Health insurance
• Commuter benefit
• Employee Stock Purchase Plan (ESPP)
• Mental Health & Family Forming Benefits
• Continuing education and corridor travel benefits

We are committed to nondiscrimination across our global organization and in all of our business operations. Employment is determined based upon personal capabilities and qualifications without discrimination on the basis of race, creed, color, religion, sex, gender identification and expression, marital status, military status or status as an honorably discharge/veteran, pregnancy (including a woman's potential to get pregnant, pregnancy-related conditions, and childbearing), sexual orientation, age (40 and over), national origin, ancestry, citizenship or immigration status, physical, mental, or sensory disability (including the use of a trained dog guide or service animal), HIV/AIDS or hepatitis C status, genetic information, status as an actual or perceived victim of domestic violence, sexual assault, or stalking, or any other protected class as established by law.

Remitly is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.