RLDatix is on a mission to transform care delivery worldwide, ensuring every patient receives the safest, highest quality care possible. Through innovative software and data-driven solutions, we help healthcare organizations improve outcomes, drive operational excellence, and create safer environments for patients and caregivers.
Joining TeamRLD means becoming part of a global organization that is passionate about making healthcare safer and more efficient. We value collaboration, customer success, innovation, and continuous learning.
Job Description
We're searching for a Consultant to join our Professional Services team, so that we can deliver successful customer implementations and help healthcare clients maximize the value of RLDatix solutions. The Consultant will work closely with customers and internal stakeholders to support implementation activities, conduct analysis, configure solutions, and provide training that enables exceptional client outcomes.
How You'll Spend Your Time
- Building strong working relationships with customers and internal teams to ensure successful project delivery and positive client experiences
- Analyzing customer and RLDatix data to support implementation and consulting activities
- Configuring HealthSuite products in accordance with established best practices
- Delivering customer training sessions and product demonstrations
- Preparing implementation documentation, presentations, and project materials for review
- Monitoring project progress and providing regular status updates to project leadership
- Maintaining project governance documentation and ensuring administrative tasks are completed accurately
- Identifying project risks and escalating concerns to the appropriate stakeholders
- Communicating customer developments, challenges, and opportunities to Client Services leadership
- Supporting continuous improvement initiatives across the Professional Services organization
- Contributing to excellent customer satisfaction outcomes throughout the implementation lifecycle
What Kind of Things We're Most Interested in You Having
- Experience in a customer-facing, implementation, consulting, support, or professional services environment
- Strong analytical and problem-solving capabilities
- Excellent communication and presentation skills
- Strong organizational and time management abilities
- Attention to detail and commitment to delivering high-quality work
- Ability to quickly learn new software applications and business processes
- Customer-centric mindset with a passion for helping clients achieve their goals
- Experience working collaboratively across multiple teams and stakeholders
- Working knowledge of Microsoft Office applications, including Word, Excel, PowerPoint, Visio, and Project
- Ability and willingness to travel extensively throughout the UK and Ireland
- Experience in healthcare technology, SaaS, or software implementation environments is desirable
By enabling flexibility in how we work and prioritizing employee wellness, we empower our team to do and be their best. Key benefits include private health and group accident insurance, an Employee Assistance Program (EAP) for confidential support, and Loyalty Awards for long-service employees.
RLDatix is an equal opportunity employer, and our employment decisions are made without regard to race, color, religion, age, gender, national origin, disability, handicap, marital status or any other status or condition protected by law.
As part of RLDatix's commitment to the inclusion of all qualified individuals, we ensure that persons with disabilities are provided reasonable accommodation in the job application and interview process. If reasonable accommodation is needed to participate in either step, please don't hesitate to send a note to [email protected].
Salary offers are based on a wide range of factors including location, relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also taken into consideration.
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