We’re looking for an experienced Community Manager to support our social strategy, encourage engagement and build a loyal community.
Responsibilities:
- Develop a market leading community strategy that will proactively engage with our community, attract new community managers, and underpin our customer experience.
- Be a data superstar who can take lots of data and turn it into actionable insights for multiple stakeholders.
- Run community and brand social engagement across our channels (Facebook, Twitter/X, Instagram, TikTok, YouTube).
- Be responsible for fostering engagement, building relationships and maintaining the integrity of our communities.
- Work alongside the social team, customer service team, and wider marketing stakeholders to prioritise and align the strategy to the needs of the community.
- Innovate in how we can turn customers into superfans.
- Be the voice of the customer within our business, ensuring that they feel heard by responding to enquiries and feedback.
- Ideate and innovate new ways to seed content out to new audiences
Requirements:
- Worked in a community management, marketing, customer service or social media role for at least 4 years.
- Experience with social media platforms and knowledge of their differences and nuances.
- Strong understanding of social media metrics and ability to analyse data and turn into insights and recommendations for the team.
- The ability to develop creative, engaging and original social-first community content.
- Experience of working in a fast-paced environment and able to juggle multiple projects at once
Nice to have:
- Content creation: Experience with content creation themselves and comfortable with Adobe products, Figma etc.
- Industry experience: Experience within fintech/trading industry is preferred but not essential
In return, you will receive:
- Full annual performance assessment
- Medical Insurance Coverage
- Provident Fund
- Hybrid type of work with flexible working hours
- Modern and outstanding equipment
- Employee referral program
- The opportunity to work with one of the smartest teams on the market.
Similar Jobs
Artificial Intelligence • Healthtech • Information Technology • Other • Analytics
The role involves organizing international analytics communities, enhancing member skills, ensuring adherence to analytics best practices, and managing tech support resources.
Top Skills:
SnowflakeTableau
Information Technology • Productivity • Software
As a Junior Community Manager, you will organize events, support community engagement, track metrics, create content, and collaborate across teams to enhance developer relations.
Top Skills:
Community Engagement ToolsOnline ForumsSocial Media
Information Technology • Mobile • News + Entertainment • Social Media
The Community Manager will develop local communities on Reddit, engage with moderators, analyze data, and refine growth strategies in Italy.
What you need to know about the London Tech Scene
London isn't just a hub for established businesses; it's also a nursery for innovation. Boasting one of the most recognized fintech ecosystems in Europe, attracting billions in investments each year, London's success has made it a go-to destination for startups looking to make their mark. Top U.K. companies like Hoptin, Moneybox and Marshmallow have already made the city their base — yet fintech is just the beginning. From healthtech to renewable energy to cybersecurity and beyond, the city's startups are breaking new ground across a range of industries.
