The Community Manager will develop and execute a community strategy to enhance engagement and customer experience. Responsibilities include managing social engagement across platforms, analyzing data for insights, and collaborating with various teams to foster community growth and satisfaction.
We’re looking for an experienced Community Manager to support our social strategy, encourage engagement and build a loyal community.
Responsibilities:
- Develop a market leading community strategy that will proactively engage with our community, attract new community managers, and underpin our customer experience.
- Be a data superstar who can take lots of data and turn it into actionable insights for multiple stakeholders.
- Run community and brand social engagement across our channels (Facebook, Twitter/X, Instagram, TikTok, YouTube).
- Be responsible for fostering engagement, building relationships and maintaining the integrity of our communities.
- Work alongside the social team, customer service team, and wider marketing stakeholders to prioritise and align the strategy to the needs of the community.
- Innovate in how we can turn customers into superfans.
- Be the voice of the customer within our business, ensuring that they feel heard by responding to enquiries and feedback.
- Ideate and innovate new ways to seed content out to new audiences
Requirements:
- Worked in a community management, marketing, customer service or social media role for at least 4 years.
- Experience with social media platforms and knowledge of their differences and nuances.
- Strong understanding of social media metrics and ability to analyse data and turn into insights and recommendations for the team.
- The ability to develop creative, engaging and original social-first community content.
- Experience of working in a fast-paced environment and able to juggle multiple projects at once
Nice to have:
- Content creation: Experience with content creation themselves and comfortable with Adobe products, Figma etc.
- Industry experience: Experience within fintech/trading industry is preferred but not essential
In return, you will receive:
- Full annual performance assessment
- Medical Insurance Coverage
- Provident Fund
- Hybrid type of work with flexible working hours
- Modern and outstanding equipment
- Employee referral program
- The opportunity to work with one of the smartest teams on the market.
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