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Top Skills:
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As a Social Media & Community Manager, you will engage with fans, manage brand reputation, create content, and leverage AI tools to enhance community interactions.
Top Skills:
Ai-Driven Engagement SolutionsPredictive AnalyticsSocial Listening ToolsSocial Media Platforms
We’re looking for an experienced Community Manager to support our social strategy, encourage engagement and build a loyal community.
Responsibilities:
- Develop a market leading community strategy that will proactively engage with our community, attract new community managers, and underpin our customer experience.
- Be a data superstar who can take lots of data and turn it into actionable insights for multiple stakeholders.
- Run community and brand social engagement across our channels (Facebook, Twitter/X, Instagram, TikTok, YouTube).
- Be responsible for fostering engagement, building relationships and maintaining the integrity of our communities.
- Work alongside the social team, customer service team, and wider marketing stakeholders to prioritise and align the strategy to the needs of the community.
- Innovate in how we can turn customers into superfans.
- Be the voice of the customer within our business, ensuring that they feel heard by responding to enquiries and feedback.
- Ideate and innovate new ways to seed content out to new audiences
Requirements:
- Worked in a community management, marketing, customer service or social media role for at least 4 years.
- Experience with social media platforms and knowledge of their differences and nuances.
- Strong understanding of social media metrics and ability to analyse data and turn into insights and recommendations for the team.
- The ability to develop creative, engaging and original social-first community content.
- Experience of working in a fast-paced environment and able to juggle multiple projects at once
Nice to have:
- Content creation: Experience with content creation themselves and comfortable with Adobe products, Figma etc.
- Industry experience: Experience within fintech/trading industry is preferred but not essential
In return, you will receive:
- Full annual performance assessment
- Medical Insurance Coverage
- Provident Fund
- Hybrid type of work with flexible working hours
- Modern and outstanding equipment
- Employee referral program
- The opportunity to work with one of the smartest teams on the market.
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