Community Manager (6-month FTC)

We are looking for a Community Manager to join our Community team in London. Initially, this will be a 6-month Fixed Term Contract (FTC). 

The 1000heads Community team is a proud, powerful collective of Social Media obsessives, driven by the desire to deliver kick-ass editorial + social conversation to some of the world’s most impressive brands. You will work closely with a whole host of departmental specialists, from Insights, to Design, to Strategy to deliver transformational social-first work for our clients. From cultivating online conversation through quality-led moderation to crafting and activating the editorial vision for our clients - everything we do is delivered with a belief that fans of a brand brought together, as a community, can become an unstoppable force. 

To be part of the Community team, you must be a social platform obsessive, a curious copywriter and a publishing platform junkie. If TikTok gives you thrills and carefully curated Instagram feeds leave you visibly electric, this is the team for you. 

Responsibilities 

• Creative copywriting which you are able to flex for all things social, including adapting and publishing content effectively across social channels 

• On-the-pulse community management, stimulating and sustaining conversations and relationships with a brand’s audience and getting our brands noticed by their target audience 

• Moderation of customer-facing queries, with experience of escalation 

• Managing the building and day-to-day delivery of editorial calendars and creative campaigns 

• Working directly with our creative studio to ideate and brief on engaging content to power our organic social-first activations 

• Building strong relationships with your clients and identifying business development opportunities 

• Researching the latest social tools, platforms and trends – and working to ensure that we are the first to innovate and experiment 

• Remaining culturally attuned and constantly challenging the team and our clients with new opportunities for innovation across the industry and tech-space  

• Working directly with our insight team to deliver reports, performance tracking & trend analysis to clients 

• Feeding into campaign planning and responses to client briefs in both a strategic and executional capacity 

• Offering strategic thinking, creative spark, and commercial understanding to develop impactful activations 

• Previous B2B and B2C experience are a strong advantage 

• Previous experience working with brands that require an element of translating technical product information into compelling editorial is a strong advantage 

• An impressive understanding of social media and the value it can offer our brands 

• Excellent written and verbal communication skills, you should speak the language of the internet 

• An eye for creative content: both written and visual and know the nuances of social media formats; if you know your Reels from your TikTok, this job is for you 

• Excellent organisational, time management & people management skills 

• The ability to work under pressure whilst keeping an eye on the finer details 

• Proficiency in using a wide variety of social platforms and tools that are used to drive efficiency within the accounts we work 

• The ability to think creatively (capable of thinking differently and disruptively) 

• Hands-on experience of social commerce platforms (e.g. TikTok Shop) is an advantage 

• Additional holiday day for each year of service, up to 27 days 

• Additional festive shutdown period between Christmas and New Years  

• Subsidised gym membership 

• Private Medical Cover 

• Company Pension Scheme 

• Personal development fund 

• Cycle to work scheme 

• Regular company socials/away days 

• Regular breakfasts and Thursday drinks 

• Flexible working, hybrid 2-3 office days per week  

• Plus other cool perks