Community Communications, Enterprise

Who we areAbout Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About the team

When we want to reach our most important audiences we go direct—through X, LinkedIn, YouTube, or channels we own (and create!). We’re looking for someone to join and uplevel our small—and extremely online—Community Communications team, which manages Stripe’s social channels and fosters community among our users. Our team works closely with product managers, engineers, and program leads across Stripe to augment launches and announcements, increase awareness of products and features, and tell the stories of the companies building on Stripe.

What you’ll do

As a member of Stripe’s global Community Comms team, you’ll be in charge of growing and strengthening our community of enterprise customers using creative, scaled social strategies. This will mean understanding our products deeply, and what they can do for our largest users even more deeply. You’ll teach us how to do new things on LinkedIn and other social media channels. You’ll be at least as focused on how we cultivate an active community of Stripe leaders creating and sharing the most informative, practically useful content on LinkedIn (product specialists, regional experts) as you are about how we use Stripe’s own handles. And you’ll own proactive and reactive social strategies associated with broader comms activities, like events, launches, and corporate issues, especially in Europe.

Responsibilities

• Embed yourself with enterprise users and the voices that influence them to identify what they want to hear from Stripe.
• Evolve our organic LinkedIn strategy, scaling our content output in key markets while maintaining a sky-high quality bar.
• Cultivate a roster of Stripe leaders producing unusually useful/informative content on LinkedIn and elsewhere.
• Develop surprising and creative enterprise-oriented campaigns around our biggest events.
• Partner with Marketing and Sales teams to create social media campaigns that drive awareness of Stripe and our products.
• Manage reactive social issues in Europe.
• Work with the Product, Marketing, and Design teams to punch up enterprise launches and announcements with creative, user-centric assets and multimedia formats.
• Develop employee social toolkits to support major launches and events, particularly on LinkedIn.
• Manage Stripe’s reputation on the open seas of the internet.  

Who you are

You have the highest quality bar of anyone you know when it comes to great writing, stories, and content. You see huge potential in LinkedIn but you think most companies do it badly, and you’re excited by the prospect of carving a different path. Your first instinct with new ideas or content is to test them with the people they reach, so your first priority will be building a personal network of enterprise users. You move with urgency; comfortable turning things around on tight timetables and pivoting quickly in response to new data. And you know how to move fast within larger organizations specifically: making your work easy for others to understand and engage with. 

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply.

Minimum requirements

• Stellar written communication skills—with an ability to grasp the Stripe voice and tone
• Experience writing for thoughtful, engaged, high agency audiences
• Creative flair and an aversion to the hackneyed and obvious
• A sharp eye for design
• A passion for LinkedIn and an unusual interest in the intricacies of its culture and dynamics
• Exceptional judgment and ability to navigate ambiguity
• A track record of success in shepherding multi-stakeholder projects to completion