Comms & Engagement Lead

Take a step forward and let Edenred surprise you.

Every day, we deliver innovative solutions to improve the life of millions of people, connecting employees, companies, and merchants all around the world. 

We know there are hundred ways for you to grow. With us, you will expand your skills in a multicultural, challenging, and dynamic environment. 

Dare to join Edenred and get ready to thrive in a global company that will offer you endless opportunities.

Edenred is all about meritocracy. You come as you are, and you contribute. Indeed, the Edenred Group recognizes, recruits and develops all talents and singularities.

We are committed to preventing all forms of discrimination and to providing all our candidates with equal opportunities regardless of their gender and gender expression, disability, origin, religious belief and sexual orientation or any other criteria.

Internal Communications Lead

Hybrid (min 3 days in the office)

Location: Swindon or London

£40,000 to £45,000 dependent on experience + bonus

About Edenred PayTech

At Edenred PayTech, we have more than 20 years’ experience in delivering payment solutions. When you join us, you benefit from the security of becoming part of a well-established brand where your growth is a priority, and our people are still a core part of what makes us a global leading business.

We are a leader in the payments industry and provide numerous solutions to our customers including Banking as a Service (BaaS), alternative payments, transaction- processing and card issuing (all formats: physical, virtual, mobile wallet). Our client portfolio includes FinTech organisations and large corporates, from start-ups to long-established companies.

You will have the opportunity to work on and share pride in projects and solutions that often help many of our clients go on to win industry renowned awards. We have an excellent leadership team and often promote from within, and every employee can share their experience and ideas to move the company forward.

By joining Edenred PayTech you also join Edenred, which means you become part of a group that operates in 45 countries worldwide. At Edenred our people are our greatest asset. We are committed to develop our talent, unlock potential and deepen our relationships with our people. We promote internal mobility among our global offices and support our people wellbeing and development aspirations.

The Role

This exciting new role has been created to support the organisation in the development and delivery of our internal communications and engagement strategy. It provides an opportunity to lead the strategy development, project planning and delivery of our internal communications for a rapidly growing and dynamic fin-tech company.

You will develop internal communications plans that keep our staff engaged and informed on key plans, developments, events, and regular updates, and ultimately be proud of what we are collectively achieving.

You will create, deliver, and evaluate engaging and inspirational content, working collaboratively with colleagues in the UK, Europe, and Mexico to ensure brand and message consistency, aligned to our corporate mission, values and strategic priorities.

Reporting to the HR Operations Manager, you will thrive working on cross-functional projects with stakeholders at all levels. Harnessing the diverse perspectives, cultures, and contexts across the organisation, you will deliver internal communications solutions that ensure our community is fully engaged and informed. Your strong interpersonal, communication, listening and influencing skills will be essential to success.

Duties and Responsibilities

• Support in developing the internal communications strategy, ensuring a proactive and coordinated approach to communications and engagement with internal audience

• Provide professional guidance and support to colleagues across the organisation in developing key messages and delivering effective internal communications and engagement

• Draft messages or scripts with managers for presentation to our internal audience in written or spoken form

• Plan, deliver and evaluate a broad range of internal communications activities and projects to maximise engagement with people

• Manage the production and distribution of internal communications to engage and inform different internal audiences, utilising the most appropriate channels, and ensuring content is relevant, timely, accessible, and tailored to each audience

• Create, manage and share an internal communications calendar to ensure collaboration and coordination across teams and departments

• Produce and distribute PayTech newsletter to our internal audience, working in partnership with colleagues across the company to source relevant information and create meaningful and engaging audience-centric content

• Ensure communications and key messages are aligned internally and externally, and across PayTech offices

• Support in the production of employees’ experience content, including photography and video

• Manage the creative development and production of brand assets, templates and materials to support internal events and promotional activity, working with internal stakeholders to define requirements and ensure outcomes are on brief, budget, and brand

• Manage the measurement, analysis and reporting of internal communications activities, delivering monthly updates to key stakeholders on progress and outcomes

• Any other ad hoc projects and tasks commensurate with the role

Skills & Experience

• Experience of managing and delivering internal communications strategies and plans

• Experience of aligning internal communications and key messages to organisational values and strategic priorities

• Experience of adapting information and creating relevant, engaging and digestible content tailored to the needs of different audiences

• Experience of working with senior colleagues to advise on effective internal communications and engagement approaches

• Demonstrable hands-on experience of managing a range of internal communications channels including newsletter production and distribution, intranet content, internal publication creation

• Excellent verbal, written and presentation skills

• Strong planning capabilities with the ability to prioritise and work to deadlines

• Creative thinker with the ability to develop innovative communication strategies

• The ability to develop and nurture effective relationships with stakeholder at all levels

• Highly developed copywriting, editing, proofreading and storytelling capabilities, with the ability to develop compelling and succinct content

• Degree or similar (e.g. CIPR, CIM), preferably in a communications, PR or marketing related field

Employee Benefits

• Enhanced annual leave plus Bank Holidays

• Defined Contribution Personal Pension Scheme

• Private medical and travel insurance

• Company sick pay & income protection

• Life insurance

• Wellbeing Employee Assistance Program

• Holiday trading scheme

• Subsidised gym membership

• Employee referral bonus scheme

• Interest free travel loan for bus and rail

• Cycle to Work scheme

• Employee savings platform

• Complimentary fruit, snacks & refreshments

• Digital learning platform access

• Volunteering programmes

• Social events

Application Process

Applications should be made via the 'Apply' button above and must include a covering letter, of no more than one page that addresses the criteria for the role, and a full curriculum vitae.

You will be contacted by one of our Talent Acquisition team members to invite you to a first 20 min video-meeting to be held via Teams. First round of interview with a manager and a member of the team. If successful, you will go through a task and then, a final stage interview with a senior management member.

Please note this role may require a basic or enhanced DBS check. You must adhere to the above if you are offered a role with Edenred PayTech.

Diversity

PayTech are proud to be an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of age, race, colour, creed, religion, sex, sexual orientation, gender, gender identity or expression, national origin, citizenship, marital status or civil partnership/union status, disability, pregnancy, genetic information, or any other basis prohibited by applicable country or local laws.

Apply now and Vibe with Us!