American Express Global Business Travel
Commercial Strategy and Planning Manager
Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
The Commercial Strategy & Planning teams plays a pivotal role in driving our strategic power plays by shaping, orchestrating, and driving the commercial strategy that underpins our growth ambitions. It is cross-functional, fast-paced and we work on Amex GBT’s most challenging strategic projects delivering for senior stakeholders.
This role focuses on the ‘Go Big on SME’ and ‘Champion Customer Obsession’ powerplays, where you will gain exposure to a wide range of functions, driving strategic initiatives that have real bottom-line impact.
What You’ll Do:- Partner with senior leadership to develop and deliver the organisation's long-term corporate strategy.
- Prepare high-quality presentations, recommendations and executive materials for senior leadership and key business stakeholders.
- Act as a strategic business partner to departments across the organisation, spanning Marketing, Sales, Customer Success, Strategy, Finance, and Product, providing commercial insight and analytical support.
- Scope and lead cross-functional strategic projects, working collaboratively across commercial, operational, and corporate teams.
- Influence stakeholders at all levels by building strong relationships and navigating a fast-moving, cross-functional environment with competing priorities.
- Embed customer insights and feedback loops into strategy formulation to ensure our offerings and experiences are deeply aligned with what matters to our customers and their evolving expectations.
- Help redefine our commercial operating model (people, process, and technology) to support our ambition of software and services leadership - ensuring roles, workflows, and systems are aligned to support growth.
- 5+ years of experience in commercial strategy, business planning, or go-to-market roles, ideally within B2B, consultancy or a similar strategic environment.
- Strong commercial acumen and the ability to translate analysis into clear strategic recommendations.
- Highly analytical, structured thinker with strong problem-solving, and data-driven decision-making skills.
- Experience working with senior stakeholders and influencing decision-making across multiple business functions.
- Demonstrated experience driving cross-functional transformation initiatives involving people, process, and technology change.
- A proactive, self-starting approach with the ability to independently and lead fast-moving pieces of work.
- Excellent communication and presentation skills, with the confidence to engage audiences from operational teams through to executive leadership.
- Experience deploying or improving commercial governance frameworks, operating models, and performance dashboards is a plus.
- Familiarity with AI, automation, or digital tools for sales and marketing transformation preferred.
Location
London, United Kingdom
The #TeamGBT Experience
Work and life: Find your happy medium at Amex GBT.
Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
And much more!
All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.
Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.
Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.
What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!
American Express Global Business Travel London, England Office
5 Churchill Place, London, United Kingdom, E14 5HU
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