Commercial Product Specialist

John Crane, a business of Smiths Group, is a global leader in mission-critical flow control solutions for energy and process industries that enable efficient and sustainable operations. Our products include mechanical seals and systems, couplings, bearings, filtration systems, and predictive digital monitoring technologies. 

We have a global network of more than 200 sites in over 50 countries and employ more than 6,000 people worldwide. We partner with our customers to help them keep their operations safe, reduce downtime, improve efficiency, and meet the latest environmental standards. 

John Crane is part of Smiths Group. For over 170 years, Smiths has been pioneering progress by engineering for a better future. We serve millions of people every year, helping to create a safer, more efficient, productive, and better-connected world across four global markets: energy, security & defence, space & aerospace, and general industrial. Listed on the London Stock Exchange, Smiths employs approximately 16,000 colleagues in over 50 countries. 

To act as a digital catalyst for Turbomachinery Commercial operations by establishing a single thread of truth from enquiry to order, leveraging data and digital tools to optimise decision-making, enhance customer experience via automated cross departmental collaboration, and deliver improved commercial performance in Dry Gas Seals.

Commercial Responsibilities

• Own and deliver timely, accurate quotations across all Dry Gas Seal product and service scopes
• Manage the full enquiry-to-order commercial process, including quotation, negotiation support, and order acceptance for assigned opportunities
• Ensure commercially robust pricing and margin protection, applying agreements and supporting pricing strategies
• Review and process purchase orders, ensuring alignment with quoted scope, pricing, and contractual terms
• Partner with Sales to develop opportunities, leveraging installed base knowledge and customer insights
• Additional duties as assigned by the local commercial manager.

Digital & Data Responsibilities

• Lead data governance and quality improvement initiatives for Turbomachinery Commercial datasets
• Design and maintain KPI dashboards and reporting frameworks to enable real-time performance tracking
• Identify and implement automation and digitisation opportunities across commercial processes
• Translate data into actionable insights to support decision-making across Sales and Operations
• Continuously improve digital workflows in collaboration with cross-functional teams

Commercial Accountabilities

• Own the end-to-end commercial delivery of enquiry-to-order activities, ensuring timely and accurate execution
• Partner with Sales to develop and convert opportunities, leveraging customer and installed base insights
• Act as a key commercial focal point, ensuring alignment between customer requirements, commercial terms and operational delivery

Digital & Data Accountabilities

• Lead digital process improvement initiatives across the Turbomachinery Commercial function
• Develop and implement KPI frameworks and dashboards to enable real-time performance management
• Act as the digital interface between Sales, Engineering and Operations, ensuring alignment of tools, systems and data flows
• Identify and deliver digital innovation opportunities that enhance efficiency, automation and decision-making

Commercial Responsibilities

• Own the preparation, delivery and quality of quotations across all Dry Gas Seal products and services (first fit, spares, upgrades, refurbishments)
• Manage and execute the full enquiry-to-order process, including quotation issuance, negotiation support and order acceptance
• Drive proactive quote follow-up and conversion, working closely with Sales to secure order intake
• Review and process purchase orders, ensuring alignment with quoted scope, pricing, and contractual requirements
• Own pricing application and commercial compliance, ensuring adherence to agreements while protecting and optimising margins
• Act as the primary commercial interface between Sales, Engineering and Operations to ensure accurate and efficient order execution
• Support pipeline management and forecasting activities, contributing to order intake visibility and predictability

Digital & Data Responsibilities

• Lead data capture, validation and governance activities, improving quality of installed base and customer datasets
• Design, develop and maintain KPI dashboards and reporting tools, enabling automated and real-time performance visibility
• Identify and implement automation and process digitisation opportunities to reduce manual effort and improve cycle times
• Analyse commercial and operational data to generate actionable insights that support decision-making
• Drive adoption and effective utilisation of digital tools (SAP, C4C and related systems) across Sales and cross-functional teams
• Continuously optimise digital workflows in collaboration with Sales, Engineering and Operations

Essential:

• Expertise in data analysis (Excel, Power BI) and translating insights into commercial value
• Experience with CRM/ERP systems and digital workflows
• Process mapping and automation mindset

Desirable:

• Manufacturing or Engineering background
• Experience in data visualisation / dashboarding
• Exposure to digital transformation or continuous improvement (Lean, Six Sigma)
• Understanding of data governance and system integration

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.

At no time during the hiring process will Smiths Group, nor any of our recruitment partners ever request payment to enable participation – including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career’s website (Careers - Smiths Group plc)