The Commercial Manager will oversee commercial agreements, ensure contract compliance, manage customer billing, and collaborate on regulatory developments in a cross-functional setting.
Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Commercial Manager
Overview
This is an exciting opportunity to join the Commercial team within Vocalink Limited's Product Management function.
Vocalink plays a critical role at the heart of the UK economy - enabling 90% of salaries, 70% of utility bill payments, the majority of ATM transactions, and the clearing of every cheque in the country. Our infrastructure supports more than 60 million citizens every day, processing over 11 billion transactions annually with a combined value exceeding £6 trillion.
As a Commercial Manager, you will be a key member of the team responsible for ensuring Vocalink meets its contractual obligations, supporting the business in responding to customer requests, and acting as a cross functional centre of excellence for all commercial matters. You will collaborate closely with colleagues across Product, Finance, Legal, Operations, and Technology to ensure Vocalink continues to deliver market leading services and responds effectively to evolving requirements.
Roles and Responsibilities
Commercial Oversight• Evaluate commercial opportunities, review cost estimates, and prepare or assess business cases to support strategic decision-making.• Influence and support Vocalink's change management processes to ensure robust commercial alignment and governance.
Contract Compliance• Play a central role in managing Vocalink's major scheme contracts, ensuring obligations are clearly understood and adhered to.• Support the Product Management function by interpreting contractual requirements and ensuring alignment with operational delivery.• Provide additional capacity ("surge support") during peak periods or when heightened commercial activity is required.
Regulatory Developments• Partner with Compliance and Legal teams to interpret regulatory changes and assess their impact on Vocalink's services, commercial frameworks, and customer charges.• Translate evolving regulation into clear, practical commercial and operational implications for the business.
Customer Billing Management• Oversee Vocalink's customer billing team, responsible for accurate billing and effective debt collection processes.• Manage the price change process end-to-end, ensuring billing accurately reflects agreed commercial positions and customer commitments.
About You
We are looking for someone who can thrive in a complex, cross-functional environment and bring strong commercial judgement.
Essential skills:• Proven experience managing large and complex commercial agreements.• Strong stakeholder management skills, with the ability to influence and collaborate across multiple business areas.• Comfortable operating in ambiguous or evolving environments, helping to shape processes, controls, and ways of working.• Ability to distil complex issues into clear, actionable guidance for the business.
Desirable skills:• Experience working within a regulated environment, with the capability to interpret new regulation and understand its commercial impact.• Advanced Excel modelling skills.• Finance qualification (e.g., ACA, ACCA, CIMA).
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Commercial Manager
Overview
This is an exciting opportunity to join the Commercial team within Vocalink Limited's Product Management function.
Vocalink plays a critical role at the heart of the UK economy - enabling 90% of salaries, 70% of utility bill payments, the majority of ATM transactions, and the clearing of every cheque in the country. Our infrastructure supports more than 60 million citizens every day, processing over 11 billion transactions annually with a combined value exceeding £6 trillion.
As a Commercial Manager, you will be a key member of the team responsible for ensuring Vocalink meets its contractual obligations, supporting the business in responding to customer requests, and acting as a cross functional centre of excellence for all commercial matters. You will collaborate closely with colleagues across Product, Finance, Legal, Operations, and Technology to ensure Vocalink continues to deliver market leading services and responds effectively to evolving requirements.
Roles and Responsibilities
Commercial Oversight• Evaluate commercial opportunities, review cost estimates, and prepare or assess business cases to support strategic decision-making.• Influence and support Vocalink's change management processes to ensure robust commercial alignment and governance.
Contract Compliance• Play a central role in managing Vocalink's major scheme contracts, ensuring obligations are clearly understood and adhered to.• Support the Product Management function by interpreting contractual requirements and ensuring alignment with operational delivery.• Provide additional capacity ("surge support") during peak periods or when heightened commercial activity is required.
Regulatory Developments• Partner with Compliance and Legal teams to interpret regulatory changes and assess their impact on Vocalink's services, commercial frameworks, and customer charges.• Translate evolving regulation into clear, practical commercial and operational implications for the business.
Customer Billing Management• Oversee Vocalink's customer billing team, responsible for accurate billing and effective debt collection processes.• Manage the price change process end-to-end, ensuring billing accurately reflects agreed commercial positions and customer commitments.
About You
We are looking for someone who can thrive in a complex, cross-functional environment and bring strong commercial judgement.
Essential skills:• Proven experience managing large and complex commercial agreements.• Strong stakeholder management skills, with the ability to influence and collaborate across multiple business areas.• Comfortable operating in ambiguous or evolving environments, helping to shape processes, controls, and ways of working.• Ability to distil complex issues into clear, actionable guidance for the business.
Desirable skills:• Experience working within a regulated environment, with the capability to interpret new regulation and understand its commercial impact.• Advanced Excel modelling skills.• Finance qualification (e.g., ACA, ACCA, CIMA).
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
- Abide by Mastercard's security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach, and
- Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
Mastercard London, England Office
1 Angel Lane, London, United Kingdom, EC4R 3AB
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