Manage hotel revenue plans by conducting market intelligence, developing pricing and distribution strategies, analyzing financial performance, monitoring KPIs, and coordinating sales and marketing initiatives. The role negotiates vendor contracts, uses CRM and property management systems to improve guest engagement, and leads cross-functional teams to drive bookings, profitability, and competitive positioning.
Exceptional Hospitality Starts with You
Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! You will manage the hotel revenue plans by recommending growth efforts, monitoring progress, and ensuring that the hotel is competitively positioned within the local marketplace. As a Commercial Manager, you’re not just managing the hotel revenue plans – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
ResponsibilitiesHere’s what you’ll do during a typical day:
- Market Intelligence: Conduct in-depth market research to monitor trends, competitor performance, and customer behavior for strategic positioning.
- Strategic Planning: Design and implement revenue strategies aligned with business goals; set targets and monitor performance.
- Financial Analysis: Evaluate financial data to assess profitability and guide decision-making on pricing and distribution.
- Sales & Marketing Alignment: Collaborate with sales and marketing teams to create integrated campaigns that drive bookings and revenue.
- Performance Monitoring: Track key performance indicators (KPIs) and adjust strategies to ensure continuous improvement.
- Contract Negotiation: Negotiate favorable terms with vendors and partners to support revenue initiatives and cost efficiency.
- Team Leadership: Lead and mentor cross-functional teams to ensure cohesive execution of revenue strategies.
- CRM Utilization: Leverage CRM tools to enhance guest engagement, track feedback, and foster loyalty.
- Innovation & Adaptability: Stay current with industry trends and adopt innovative approaches to maintain competitive advantage.
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
In addition, this role requires the following minimum qualifications:
- Bachelor’s degree in hospitality management, Business Administration, Finance, or related field.
- Proven experience in revenue management, preferably within the hospitality industry.
- Strong analytical and financial acumen with proficiency in Excel and revenue management systems.
- Excellent communication and negotiation skills.
- Strategic thinker with a results-driven mindset.
- Familiarity with CRM platforms and hotel property management systems.
- Ability to lead cross-functional teams and drive performance.
- Adaptable to changing market conditions and committed to continuous improvement.
Join an Award-Winning Workplace Culture
At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.
Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.
Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.
Hilton London, England Office
London, United Kingdom
Hilton Watford, England Office
Maple Court Central Park, Reeds Crescent, Watford, United Kingdom, WD24 4QQ
Similar Jobs at Hilton
Software • Hospitality
Oversees daily hotel Front Office and Guest Relations operations, ensuring efficient service, guest satisfaction, financial controls, and compliance with Hilton standards. Leads, coaches, and develops team members; manages arrivals, departures, VIPs, complaints, reservations, billing, cash handling, and operational reporting. Coordinates with hotel departments, supports revenue optimization, handles duty management responsibilities in senior managers’ absence, and performs Night Manager duties when required.
Software • Hospitality
Oversee hotel safety and security operations, lead and train the security team, conduct risk assessments and audits, manage emergency planning and response, investigate incidents, ensure regulatory compliance, deliver safety training, and coordinate with internal departments, emergency services, and external agencies.
Software • Hospitality
Leads human resources strategy and operations across multiple hotels, overseeing recruitment, workforce planning, training, performance management, employee relations, compliance, labor relations, budgeting, engagement, and retention. The role partners with hotel leadership to align HR practices with business objectives, develop talent, support organizational culture, and ensure adherence to employment laws, company policies, and workplace standards.
Top Skills:
Hr-Related SoftwareHris
What you need to know about the London Tech Scene
London isn't just a hub for established businesses; it's also a nursery for innovation. Boasting one of the most recognized fintech ecosystems in Europe, attracting billions in investments each year, London's success has made it a go-to destination for startups looking to make their mark. Top U.K. companies like Hoptin, Moneybox and Marshmallow have already made the city their base — yet fintech is just the beginning. From healthtech to renewable energy to cybersecurity and beyond, the city's startups are breaking new ground across a range of industries.
