Commercial Counsel UK & EU

Company Description

About Freshworks

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). 

Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services.

Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship. 

Job Description

• Work from our London office 3 days per week

• Draft, review, analyze, and negotiate various commercial contracts, such as cloud (SaaS) and software licensing, data protection agreements, and professional services agreements. This counsel will also be able to negotiate various other commercial agreements, including vendor, reseller, and distribution partner agreements.

• Maintain and improve commercial contract templates, playbooks, and standard contracting clauses for inclusion in the company’s Sales Operations processes.

• Consistently anticipate, analyze, communicate, and propose mitigation strategies for potential risks in contractual, regulatory, compliance, financial, and legal areas.

• Provide training on a variety of topics to sales and other cross-functional teams.

• Reviewing and providing guidance to Sales functions on new or upcoming UK and EU SaaS industry-related regulations.

• Contribute to ongoing commercial legal and sales process improvement, automation initiatives, reduction of friction, and problem-solving within areas of legal and compliance.

• Seamlessly partner with business partners within the Freshworks organization to execute company business objectives and drive legal departmental initiatives, including but not limited to Sales, Sales Operations, Finance, and Information Security.

• Further, Freshworks’ business, financial, and risk management objectives can be achieved through diligent, proactive, and creative lawyering.

Qualifications

• UK Qualified Solicitor 

• 5-8 years combined experience in a law firm and/or in-house legal department with experience in drafting and negotiating Software-as-a-Service agreements (required)

• Working knowledge of regulatory matters, including international data protection, corporate compliance, and export/trade restrictions

• Ability to use sound and practical business judgment and think “outside the box” to address complex matters with creative solutions.

• Dedication to the customer experience, excellent interpersonal and written/verbal communication skills, and negotiation skills are a must. Experience must include working directly with salespeople and customers in the UK and EU region.

• Familiarity working across the globe to support multiple time zones and cultures.

• Highly responsive and service-oriented attitude with the ability to work under strict timelines with attention to detail and efficiency.

• Self-motivated individual who can independently organize, prioritize, and manage multiple activities/deadlines and handle high volumes simultaneously.

• Proven ability to work collaboratively in a team setting, maintain strong working relationships with multiple internal clients, and work effectively with remote team and management members.

• The ideal candidate is an individual who thrives in a fast-paced and continuously changing tech sales environment.

• Title and comp commensurate with experience. 

Additional Information

These are some benefits you can expect from us in return:

• Company funded Private Medical Insurance (PMI)
• Company funded Medical Cash Plan
• Company funded Life Assurance, Income Protection & Critical Illness insurances
• Qualifying workplace pension scheme with company contribution of up to 6%
• Cycle-to-work scheme
• Enhanced Maternity Leave
• 25 days annual Paid-Time-Off (PTO)
• Company Funded Employee Assistance Program (EAP) for both you and your family
• Long Service Awards
• Discounted Tax Support Services

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.