Commercial Change Manager

Job Description

This hybrid role offers a great balance of home and office working. You’ll join your colleagues in the London office 2 days a week.

As the UK’s largest fibre-only network, and its only proven wholesale challenger, we’re busy setting new standards for what digital infrastructure can and should be.

Designed from scratch for the internet, our network is greener, more reliable and ready for the future. The products we provide over it not only lead the market on speed, value and service, they help businesses to innovate, provide entire communities with a better foundation for their digital lives and support economic growth, locally and nationally.

What does that mean for you? The opportunity to make internet connections (and daily life) a whole lot better, for a lot of people!

Joining us as a Commercial Change Manager

You will support the Head of Commercial Change in centralising and communicating all commercial change externally – primarily to our ISP customers. You will ensure that the customer organisations can effectively plan for, consume, manage and budget the changes in a timely fashion.

You’ll receive a competitive salary, a performance related bonus, and a range of benefits to support you across your financial, physical and mental wellbeing.

This is some of what you can expect to be doing:

• Input into the creation of a “Commercial Change” roadmap that ensures all internal stakeholders, and all key customers know which change is communicated in what timeframe to ensure predictability and manage it in-life
• Set up the right processes and systems to be able to get inputs from the business about what commercial changes need to be communicated to our customers
• Manage expectations with ISP customers to set expectations of how we will communicated change via which forums / mediums, at what frequency, etc.

What you’ll bring to the role

• Experience in supporting the development and implementation of a commercial change roadmap or large transformation programmes
• Previous experience in gathering and scoping out current processes, to streamline and set a centralised processes and systems to ensure business areas can effectively communicate commercial changes to their customers.
• Demonstrable success in defining and launching propositions into the market with the ability to understand / measure effectiveness of launches

Diversity, Inclusion & Belonging

We’re a Times Top 50 Employer for Gender Equality. We’re endorsed by WORK180 and we’re a partner of Diversifying. We have pledged our commitment to the Armed Forces Covenant and we’re a Disability Confident Employer. Working together with our Employee Networks, we’re wholly committed to ensuring that our people’s voices are heard, and that everyone feels a sense of belonging and pride to be a part of CityFibre. If you’d like to explore our culture and values, check out The CityFibre Way.
What you can expect from us

We want to offer you all the support you need to thrive inside and outside of work. This means giving you the tools to grow your career with us, as well as a comprehensive benefits package that you can adapt to your lifestyle. This includes 25 days annual leave, a day off on your birthday, a day off to support a charity or organisation of choice, a range of wellbeing and savings initiatives including private medical insurance, and supportive family friendly and menopause policies.

Additional Information

We want to create a sense of belonging for everyone. We celebrate our differences and work to ensure everyone has the best chance to succeed, starting with our recruitment process. No matter your background, family or carer status, ethnicity, sexual orientation, religion, age, disability, gender, or gender identity, we welcome your application. If you need any support or reasonable adjustments throughout the application process, please email us at [email protected]. We want to help!