Coordinate commercial activities across studios, owning performance tracking and leading initiatives to improve commercial processes and tools.
- Support the Senior Director (Audio) with financial and operational work, freeing leadership to focus on business development and strategic priorities
- Own and improve the monthly management accounting close process, working alongside finance and operational colleagues to ensure accuracy and efficiency
- Act as the primary owner of Sidekick (our internal audio system) within the business operations function, developing a deep understanding of how the audio business uses the system
- Identify deficiencies in Sidekick, translate them into clear requirements, and work closely with IT and technology colleagues to drive improvements — whether through system development or process change
- Establish and run regular processes to ensure Sidekick data is consistently updated and reliable
- Track expected vs actual gross margin ($ and %) at a project level, highlighting variances and risks
- Ensure Accounting teams have timely and accurate information to record cost accruals each month
- Coordinate operational activities across multiple international studios, ensuring alignment on priorities, timelines, and performance targets
- Own and support business performance tracking (revenue, KPIs, forecasting) across the portfolio
- Lead initiatives to improve and scale operational processes, tools, and ways of working
- Act as a key liaison and business partner to studio and operational teams, improving communication and execution
- Support or lead planning cycles (e.g. forecasts, capacity planning) within Sidekick
- Design and deliver dashboards and reporting to provide clear business visibility (e.g. using Power BI)
- Work with studios to align audio production, services, and operational priorities
Key Relationships
- Finance teams, including:
- Shared Service team in India (vendor payments and customer billing)
- Accounting teams (ensuring accurate inter-company invoicing between studios and cost accruals)
- FP&A teams (monitoring performance, forecasting, and margin delivery)
- IT teams (for Sidekick enhancements, fixes, and prioritisation of improvements)
- Studio leadership and production teams
- Central Product, Marketing, and Finance stakeholders
Requirements
- 4–8+ years' experience in roles such as business operations, finance operations, project management, business analysis, or process improvement
- Numerate and comfortable working with spreadsheets and financial data; a qualified accountant is not required, but a strong affinity for numbers is essential
- Experience working closely with operational colleagues and a genuine interest in understanding how a business works end-to-end
- Experience owning or managing internal tools, platforms, or systems (e.g. ERP, CRM, BI tools, bespoke operational systems)
- Proven ability to identify process or system deficiencies and drive improvements — ideally with a background in business analysis or operational change
- Strong business partnering experience, supporting decision-making and performance delivery across multiple teams or regions
- Experience building dashboards and metrics; proficiency with Power BI or similar BI tools preferred
- Highly organised with strong project management and operational skills
- Strong communication and stakeholder management skills, with the ability to translate technical issues for non-technical audiences and vice versa
- Background in gaming, digital entertainment, tech, or other relevant industries
- Experience in audio, games services, or external development/outsourcing models preferred
- Understanding of audio pipelines, localisation, VO, or external development workflows
- Experience working with distributed or international teams/studios
- Experience driving adoption of internal tools or platforms across organisations
- Exposure to live operations, monetisation, and lifecycle management
- Financial modelling and forecasting experience
Benefits
- Work at the intersection of games, audio, and global production, supporting leading studios
- High-impact role with clear ownership and immediate responsibility
- Opportunity to shape and scale how Commercial operates across multiple studios
- Work on a diverse portfolio in a fast-paced environment
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