Commercial Account Manager - UK

iGaming:
If it’s iGaming, we know a thing or two. At Light & Wonder, It’s all about the games, and our digital team leads the global iGaming market, providing jaw-dropping content and innovative software that powers the world's most successful online gaming providers.

Position Summary

Our iGaming business is the digital arm of Light & Wonder. We are the world’s leading iGaming aggregation platform and content creation provider. The gaming industry is evolving at pace and there is a huge opportunity to continue to grow our leading position. Together with the wider Light & Wonder business we are uniquely positioned to transform the player experience, focused on being the world’s leading cross platform games company.

The successful Commercial Account Manager candidate will report into the Light & Wonder iGaming UK Commercial Team and be assigned a number of key customer accounts. The main business focus of the allocated customers will primarily be the UK&I, though they may also have business in other Global regions. Customers will typically be located across UK&I and Gibraltar, but may also have offices in other locations across Europe.

The Commercial Account Manager will be responsible for managing these multiple B2B customers in a professional and organized manner, building lasting relationships that translate into increased revenues generated through our iGaming product offerings.

Key Responsibilities

The candidate will be responsible for increasing their customers’ business revenues and will be proactive, persistent, and creative. They will be involved in business matters as well as technical projects; new product concepts, streams, and delivery via proprietary means and by our industry-wide network, to the biggest names in online gaming where gaming is legal.

The role demands a a hybrid skill set, combining a strong commercial acumen with a passion for the on-going customer experience, and will include the full lifecycle of sales management - finding the opportunity, presenting on products, input to and creation of legal contracts and closing opportunities. The candidate will be expected to own the relationship with the customer and be their focal point for interaction across the Light & Wonder iGaming business.

Ultimately, the successful candidate will be a driven individual with a conscientious approach to customer management and growing revenues. They will display a pragmatic, well organised, and data-driven style, alongside excellent communication skills.

The key responsibilities will be:

• To provide ongoing Account Management to assigned customers, representing L&W and taking full ownership

• Identify and develop business opportunities with your customers by upselling and cross selling new and existing products and features, content, marketing / promotional, and new market opportunities

• To achieve annual revenue targets and have the ability to forecast accurately

• To be both literate and curious with regards to data, and run tracking, reporting and analysis of KPI’s

• To lead in-depth Monthly/Quarterly performance reporting, QBR's, and provide insights with recommendations and strategy/focus points to your customers

• To ensure educated delivery of both marketing and technical documentation

• To handle and prioritize operators’ daily issues in conjunction with internal support functions

• To identify and co-ordinate training requirements

• To support product pipeline prioritisation from a commercial value perspective, and contribute to decisions concerning the continuous improvement of L&W products and services, providing input where necessary from an overarching commercial strategy perspective

• Regular travel to meet customers will be expected 

Qualifications

The successful candidate will have:

• Experience in similar commercial role/s (gaming industry an advantage)

• A technical understanding of the Online Gaming industry (an advantage)

• A tenacious personality with an inner drive to achieve outstanding results

• Core detailed account management skills

• Excellent communication and relationship building skills

• A passion for online gaming

• Strategic and business driven

• Strong networking skills

• Understand technology/delivery principles at a high level

• Project management skills

• Confident presentation skills to deliver with gravitas

• Understanding of legal agreements relative to e-gaming

• Fluent in spoken and written English (other languages including Spanish and Italian would be advantageous but not mandatory)

• Experience and ability to manage complex negotiations

Additional information

What can L&W give you

• Competitive benefits, an open and supportive environment as well as a modern and exciting workplace

• The opportunity to interact with global teams, and where appropriate switch teams and projects as you and our business continue to develop and grow

• Tangible and genuine career development - at L&W, where you can take your career where you want it to go!

• Exposure to real world and business critical projects & the chance to develop some of the world’s leading iGaming operators whilst working with various clients 

• Flexible benefits portal which means you can tailor a package which suits individual needs.

#LI-Hybrid

#LI-iGaming