Colleague Workplace Experience Transformation Analyst

Company Description

About Group Technology – Strategic Context

Informa is a successful and diverse FTSE 100 business that has been built over the past twenty years through a mix of organic growth and acquisition. The Group has needed to transform itself post-COVID-19 to increase digital capability and the mix of revenues, with the expectation that far higher proportions of revenue are derived from new digital products and through the sales of all products through digital channels.

Equally, as a contemporary B2B provider of solutions and services, we anticipate the need to enable customer touchpoints through digitalising processes that are currently offline, and through shaping and establishing a digital ecosystem over the next 5 years, whilst firmly establishing our position within it, thereby providing our B2B customers with end-to-end go-to-market solutions. This has resulted in a group-wide programme, GAP II, which is focused on a digital acceleration programme and associated investment.

Group Technology

• Global Support is Informa's sixth division, with major service hubs in the United Kingdom, the United States, Hong Kong, and Singapore as well as several smaller locations. As the team behind the teams, Global Support colleagues provide shared, efficient business services and function-specific expertise to each of Informa's operating divisions, enabling our commercial teams to focus on their markets and customers.

• Group Technology is a key function within Global Support, comprising c.250 Colleagues with responsibility for the day to day running and management of the key enterprise technology disciplines that underpin day to day business operations across 5 divisions, including Information Security, Service Management, Enterprise Architecture, Digital Workplace, ERP, Cloud and Infrastructure and CRM &Commerce Services. Additionally, the team provides development and support capability for a significant number of shared customer facing platforms that support the delivery of media, content and event products and services. 

• Informa is now evolving its’ operating model to enable our businesses to leverage the value from our data, our customer relationships and our market-leading brands. For this, it requires significantly different technology capabilities.
• Group Technology is embarking on a clear roadmap for the modernisation of legacy services whilst developing new platforms, solutions and techniques that transform the department into an enabler of reliable, scalable and secure services that support Informa’s digital agenda and diverse customer landscape.
• We recognise the need for change and we have a good understanding of where we want to get to. We want to take an ageing, fragmented technology landscape and a technology operating model that served us well in years past and fully modernise them: enable flexibility, agility and digital growth through a modular, microservices-based architecture and through a refreshed, upskilled and fully empowered team. However, we also recognise we don’t know all the answers on how to get there. We need people to help us shape, solve problems and deliver this change agenda.
• As we embark on the improvement journey, it is essential that Group Technology is seen as a trusted partner, working ever more closely with the business to increase agility and efficiency, whilst also increasing standardisation and economies of scale.
• To enable this change we’re investing in a transformation programme – Project Leap and as part of this we’ve co-created, and are now aligning behind, a new Group Technology Purpose:

To accelerate Informa’s digital transformation by providing customer-centric, scalable, secure solutions in partnership with the business.

We have 3 Top Priorities for the coming year, each with a programme of associated change to improve our operations and increase the delivery of value to our business stakeholders.

• People First
• Operational Efficiency
• Delivery Effectiveness

We adopt a Balanced Working policy that supports colleagues in taking a task-based approach to their working location – allowing time at home for focused work, individual tasks and virtual meetings. We also value team connection and collaboration highly, so encourage visits to the office to meet in-person, to collaborate, for coaching/learning and work as teams. 

We embrace and respect individuality, difference and diversity. We know our personal limitations and, whilst we celebrate personal learning and growth, we also look to others to complement our thinking. As such, we believe in the strength of teams and in enabling every team member to contribute. We like people to speak up, take responsibility for their actions and ‘muck in’ to support their colleagues.

If you want to be part of a team driving tangible change in a dynamic organisation that doesn’t stand still, this could be the team – and the company to join.

We’ve recently launched guiding Principles in support of our Purpose and Priorities, and are embedding these into our everyday work.

Successful candidates will be ready to live by these Customer-focused, collaborative and growth-focused, principles.

1. Think Customer
2. Smarter, Simpler Planning
3. One Unified Team
4. Clear, Candid & Committed
5. Everyone Welcome & Supported

Job Description

The Colleague Experience Portfolio team within TS&S are responsible for ensuring that Informa colleagues enjoy a great technology experience.

It seeks to achieve this by managing and co-ordinating technology change in a holistic way to ensure that the overall outcome is both positive for Informa and enjoyable to use.

It exploits the use of colleague journeys to fully understand the impact that technology is having on Informa people. Seeing the wider overall view enables the team to see and promote opportunities for beneficial change.

Through interaction and engagement from a wide range of stakeholders including technical teams, architects, service management, HR and Real Estate the team creates integrated improvement roadmaps, schedules and delivery plans.

The team also continually seeks improvements in operational delivery, technology catalogues and standards and in engagement with the Informa business.

The role of the Colleague Workplace Experience Transformation Analyst is central to delivering the key Team outcome of a better colleague experience.

You will be responsible for supporting the transformation of how we understand and respond to colleague experience and how technology and workplace changes can impact colleagues.

You will be involved in understanding our colleague make up and distribution, creating methods of eliciting views, perceptions and feelings in a way that can be analysed and actions generated and feeding these actions into changed processes for engagement, communication, training, technology and workplace design and more.

Key Activities 

Understanding Colleague Qualitative Feedback

• Devise methods for segmenting Informa colleagues
• Create personas relevant to workplace experience
• Create methods for eliciting meaningful views and opinions via multiple methods
• Devising, planning and carrying out workshops, interviews, polls etc

Utilising Colleague Quantitative Feedback

• Understand and analyse existing relevant system metrics relating to communications, training and adoption
• Devise methods for combining with qualitative feedback

Analysis and Review

• Create methods for extracting feedback to be analysed, grouped and themed
• Understand how technology and workplace teams engage with colleagues – an as is state
• Perform analysis of the feedback to propose beneficial changes to existing processes

Action and Implementation

• Create plans for implementing the proposed changes
• Devise measurement techniques to demonstrate improvements

Qualifications

What we’re looking for

• Technology savvy, understands the environment and has an eye on future developments
• Understands how technology and workplace can impact and interact with people
• An analytical mind with a magic human touch
• People person who finds engaging with others a natural activity
• Great communicator who can translate complex worlds to others
• Intelligent, inquisitive, always looking to make things better
• A Pro-active self-starter who just wants to get on and do

Additional Information

Alongside a competitive salary, Informa also offers the following employee benefits:

• Freedom & flexibility: colleagues rate us highly for the flexibility and trust they receive and most of us balance time in the office with time working remotely
• Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active diversity and inclusion networks
• Broader impact: take up to four days per year to volunteer, with charity match funding available too
• Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it’s time for the next step, we encourage and support internal job moves
• Time out: 25 days annual leave, rising to 27 days after two years, plus a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year
• A flexible range of personal benefits to choose from, plus company funded private medical cover
• A ShareMatch scheme that allows you to become an Informa shareholder with free matching shares
• Strong wellbeing support through EAP assistance, mental health first aiders, a healthy living subsidy, access to health apps and more
• Recognition for great work, with global awards and kudos programmes
• As an international company, the chance to collaborate with teams around the world

We’re not solely focused on a checklist of skills. We champion energy and ambition, and look for colleagues who will roll their sleeves up, join in and help make things happen. If it sounds like a match and you have most – although not all – of the skills and experience listed, we welcome your application.

At Informa, you'll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses, including all of those protected by law. Ask us or see our website for full information.
The candidate is expected to be in the office once a week for this role.

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