Cloud Support Engineer

About the Role:

Grade Level (for internal use):

10

What’s in it for you:

As a Cloud Engineer, you will be building, evolving, and operating the infrastructure automation platform used to power our Cloud Services. You will be to ensure that our production environment is operating and performing optimized and efficiently; and that software is released and deployed in an efficient and streamlined manner, from development all the way to production.

This is a hands-on operational role with a balanced amount of tool and infrastructure development, including advanced scripting and automation. You will be supporting our internal infrastructure, as well as providing managed services support, product development, and support the entire stack for a cloud-based service offering.

Success in this role requires very strong system administration skills, an aptitude for distributed systems and attention to minute details. You need to have well exemplary network, systems and code-level troubleshooting abilities. You are expected analyze complex system behaviors or performance problems and be able to trace issues across multiple systems.

Responsibilities:

• Deep knowledge of AWS technologies such as EC2, ELB, S3, VPC, EBS, RDS, AMIs, IAM, FSX, Active Directory, DNS, CloudWatch, Lambda, Performance Insights etc.
• Good to have experience with configuration and deployment management in a scripting language like Ansible. In this context knowledge of AWS Cloud formation/Azure Devops/Terraform helpful to run multi-server application stacks.
• 5-8 years of experience in a highly complex technical AWS operations environment
• 5-8 years of experience as Windows 2016/2019 systems administrator required.
• MS SQL Server – Standard and Enterprise deployment setup and Understanding of HA setups.
• MS Remote Desktop Services – Remote Desktop Gateway and broker.
• 5 or more years of PowerShell scripting experience required.
• Version control using Git.
• Maintains up-to-date awareness of the current and future directions of the business industry and associated technologies.
• Networking administration experience.

What We’re Looking For:

• Candidates should be university degree level educated or equivalent and have a proven track record of software implementation experience gained ideally from a sell-side environment.
• 8+ years of practical experience in AWS Cloud Administration preferably AWS certified Solutions Architect or Equivalent
• Strong business acumen is essential.
• Ability to prioritize activities by managing a constantly evolving plan measured against client requirements.
• A natural, consultative style is essential to build client relationships and meet the evolving demands of a wide and diverse client base.
• Detail orientated with an attention to detail.
• Strong communication skills required to present various levels from COO to developer, discussing hosted offering and delivering solutions across a wide array of requirements.
• Team Player and able to interact with product, operations and technical teams in a professional manner.

About S&P Global Market Intelligence
At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.
For more information, visit www.spglobal.com/marketintelligence.

What’s In It For You?

Our Purpose:

Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world.
Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.

Our People:

We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.

Our Values:
 

Integrity, Discovery, Partnership

At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.
Benefits:

We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.
Our benefits include: 

• Health & Wellness: Health care coverage designed for the mind and body.

• Flexible Downtime: Generous time off helps keep you energized for your time on.

• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.

• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.

• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries

Diversity, Equity, and Inclusion at S&P Global:
At S&P Global, we believe diversity fuels creative insights, equity unlocks opportunity, and inclusion drives growth and innovation – Powering Global Markets. Our commitment centers on our global workforce, ensuring that our people are empowered to bring their whole selves to work. It doesn’t stop there, we strive to better reflect and serve the communities in which we live and work, and advocate for greater opportunity for all.
 

IFTECH202.1 - Middle Professional Tier I (EEO Job Group)