Coordinates clinical study activities with project managers, including calendars, training, documentation, reports, stakeholder communications, portal setup, access management, invoices, payments, surveys, and user support. The role also supports special projects and operational improvements while maintaining timely, accurate, customer-focused service across multiple studies.
Established in 1996 and rebranded to Scout in 2024, we built our foundation on planning meetings for numerous organizations within the life sciences sector (Scout Meetings). In response to emerging industry needs, we expanded our services to include Scout Clinical, one of the top providers of clinical trial patient reimbursements and travel.
Scout is recognized as a leader in our field for innovation in service, attention to detail, our stellar team members, and making the complex easier. If this interests you, we’d love to have you join our rapidly growing team!
Position Summary:
The Clinical Trial Assistant plays an integral role in the successful execution of Scout studies, collaborating closely with Project Management teams to ensure operational excellence and high-quality delivery across all trial activities.
Responsibilities of this position include but are not limited to:
WE ARE AN EQUAL OPPORTUNITY EMPLOYER
Scout is recognized as a leader in our field for innovation in service, attention to detail, our stellar team members, and making the complex easier. If this interests you, we’d love to have you join our rapidly growing team!
Position Summary:
The Clinical Trial Assistant plays an integral role in the successful execution of Scout studies, collaborating closely with Project Management teams to ensure operational excellence and high-quality delivery across all trial activities.
Responsibilities of this position include but are not limited to:
- Oversee and coordinate assigned study activities in partnership with Project Managers, ensuring all operational milestones are achieved throughout the study lifecycle
- Maintain and monitor study calendars, scheduling onboarding, training sessions, and key project meetings to support seamless study execution
- Manage the preparation, review, and finalization of study documentation and required reports
- Communicate proactively with external stakeholders, including client operations teams, to facilitate efficient document flow
- Configure and manage study setups within the Scout Clinical portal, including user credentials and access management
- Collaborate cross-functionally with internal teams, such as the Patient Liaison group
- Manage client-facing communications, including shared mailboxes, ensuring timely and professional responses
- Process and track invoices for translation and other study-related services, as needed
- Send customer surveys and compile survey data
- Manage virtual card payments, ScoutPass distribution
- Minor technical support for Scout portal users
- Contribute to organizational initiatives, supporting leadership with special projects and operational enhancements as needed
- Complete all required initial and ongoing training within the required timeframe
- BS or BA degree or equivalent experience preferred
- 1-2 years of experience with clinical research is a strong plus
- Strong computer skills (Excel, Word, Outlook, Internet Explorer)
- Knowledge and understanding of foreign currency and ability to convert to USD
- Ability to work independently, handle multiple projects/tasks simultaneously
- Ability to track and manage key dates/deadlines
- Timely, professional, courteous correspondence and communication with clients, vendors, and colleagues
- Eager to learn and develop, with a high level of coachability and a growth mindset
- Excellent Interpersonal skills
- Attention to Detail
- Extremely Customer Service Oriented
- Patient, Flexible Attitude
- Thrive in fast-paced environments, maintaining performance under pressure
- Self-motivated and results-driven, while following instructions to achieve optimal outcomes
- Good Communicator / Articulate
- Proficient with MS Office Suite, especially Excel
WE ARE AN EQUAL OPPORTUNITY EMPLOYER
Scout Clinical London, England Office
London, United Kingdom
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