Let’s be #BrilliantTogether
Overview:
STOXX is a global index provider currently providing a cross-asset class index family of over 6,500 indices. STOXX is at the forefront of innovative Index design, continuously expanding its portfolio of sustainable and multi-asset class indices and operates on a global level.
The indices are licensed to the world's largest issuers of financial products, Asset owners and managers as well as to more than 500 companies around the world. Our Indices are used as the portfolio basis for ETFs, UCITS-compliant funds, Structured Products, futures, and options and for risk and performance measurement.
Within this construct, we are now seeking to hire a new member of the Index Client Specialist team to develop client-centric and quality-focused client service.
Responsibilities:
As a Client Specialist you will be joining a growing team within our STOXX organization, with the objective to deliver high-quality service and engagement that differentiates STOXX from other index providers and continues STOXX journey in being a leading global index provider.
While fostering long-term growth by enhancing client satisfaction through product and technical engagement and deepening product relationships. You will be working closely with our Sales teams and several internal departments to drive projects forward and service our clients.
The successful candidate will support the following activities:
Partner with the Sales Executive to jointly manage client relationships
Act as the primary product, technical and operational contact for assigned clients, ensuring smooth execution of projects and services
Proactively communicate upcoming key events and jointly engage with clients
Own custom client reportings and their timely delivery to maximize information for clients
Partner with sales on commercial strategy execution set from index leadership team
Coordinate with the Client Support team on ongoing issues, upcoming events, and enhancement requests
Maintain deep understanding of index design, calculation and data structures
Understand index workflows and implied dependencies to ensure efficient communication across both internal teams and external parties
Build and maintain strong working relationships with key internal teams, such as Client Success, Sales, Index Product Management, Research & Development, Operations and more
Qualifications:
Minimum of 2 years of professional experience in a financial environment (Index Business, Client Service, Asset Management) and understanding of the Financial Markets environment
Experience in Client Facing and/or Product Management roles desirable
Strong analytical, conceptual skills and know-how in usage of index data by clients
Fluency in English; an additional language is a plus
Proficiency in Microsoft Office applications
Knowledge of PowerBI (Python and usage of AI is a plus)
High attention to detail
Strong communication skills towards internal and external stakeholders
Team-oriented and collaborative mindset
Intrinsic motivation to expand knowledge around financial indices and the usage of them
#LI-SQ1 #ASSOCIATE #CS #STOXX
What You Can Expect from Us
At ISS STOXX, our people are our driving force. We are committed to building a culture that values diverse skills, perspectives, and experiences. We hire the best talent in our industry and empower them with the resources, support, and opportunities to grow—professionally and personally.
Together, we foster an environment that fuels creativity, drives innovation, and shapes our future success.
Let’s empower, collaborate, and inspire.
Let’s be #BrilliantTogether.
About ISS STOXX
ISS STOXX GmbH is a leading provider of research and technology solutions for the financial market. Established in 1985, we offer top-notch benchmark and custom indices globally, helping clients identify investment opportunities and manage portfolio risks. Our services cover corporate governance, sustainability, cyber risk, and fund intelligence. Majority-owned by Deutsche Börse Group, ISS STOXX has over 3,400 professionals in 33 locations worldwide, serving around 6,400 clients, including institutional investors and companies focused on ESG, cyber, and governance risk. Clients trust our expertise to make informed decisions for their stakeholders' benefit.
STOXX® and DAX® indices comprise a global and comprehensive family of more than 17,000 strictly rules-based and transparent indices. Best known for the leading European equity indices EURO STOXX 50®, STOXX® Europe 600 and DAX®, the portfolio of index solutions consists of total market, benchmark, blue-chip, sustainability, thematic and factor-based indices covering a complete set of world, regional and country markets. STOXX and DAX indices are licensed to more than 550 companies around the world for benchmarking purposes and as underlyings for ETFs, futures and options, structured products, and passively managed investment funds. STOXX Ltd., part of the ISS STOXX group of companies, is the administrator of the STOXX and DAX indices under the European Benchmark Regulation.
Visit our website: https://www.issgovernance.com
View additional open roles: https://www.issgovernance.com/join-the-iss-team/
Institutional Shareholder Services (“ISS”) is committed to fostering, cultivating, and preserving a culture of diversity and inclusion. It is our policy to prohibit discrimination or harassment against any applicant or employee on the basis of race, color, ethnicity, creed, religion, sex, age, height, weight, citizenship status, national origin, social origin, sexual orientation, gender identity or gender expression, pregnancy status, marital status, familial status, mental or physical disability, veteran status, military service or status, genetic information, or any other characteristic protected by law (referred to as “protected status”). All activities including, but not limited to, recruiting and hiring, recruitment advertising, promotions, performance appraisals, training, job assignments, compensation, demotions, transfers, terminations (including layoffs), benefits, and other terms, conditions, and privileges of employment, are and will be administered on a non-discriminatory basis, consistent with all applicable federal, state, and local requirements.
