Client Solutions Implementation Manager

The Value of Active Minds
 

About Jupiter

Jupiter is one of the UK’s leading investment management companies with just over 500 employees and £73.7 billion worth of assets under management (as at 30th June 2026). 

Jupiter provides investment services to individual and institutional investors through mutual funds (UK unit trusts, Luxembourg SICAVs and Dublin OEICs), separately managed accounts and sub-advised funds. Jupiter has experienced a period of international growth with offices open in EMEA and APAC.

The majority of our employees are based in our London office located just minutes from Victoria station which provides stair-free access from both the Underground’s Victoria line and National Rail platforms, as well as limited road crossings to the Jupiter office. Our London office was designed to encourage employees to live active, healthy lives with floor-to-ceiling windows that allow for greater natural light and the benefit of a private balcony, table tennis room, cycle storage and on-site shower and locker facilities. The short distance to Green Park and St James' Park also provides employees with a natural space to relax during their lunch break and a healthy alternative to office-based meetings. 

We offer our UK employees a 3:2 hybrid working arrangement where Tuesdays, Thursdays and a third day of your choice are worked from the office. The other two days may be worked from home.  This facilitates collaboration and allows employees to maximise productivity whilst maintaining a healthy work/life balance.

Background

The Client Solutions Implementation team is responsible for delivering complex and strategic client solutions across Jupiter, from initial opportunity ideation through implementation and funding, as well as supporting the ongoing development of key investment platforms. The role will have particular responsibility across Jupiter’s Cayman hedge fund and ETF platforms, alongside the implementation of institutional segregated, advisory and sub-advisory mandates.

We are looking for a candidate who can operate at the intersection of clients, Sales and the wider business, translating complex commercial opportunities into executable, scalable solutions while supporting the strategic development of Jupiter’s Cayman and ETF platforms.

Key Responsibilities

Cayman Platform:

• Lead the implementation and ongoing client management of Cayman segregated fund-of-one structures, working directly with institutional clients and Global Sales.

• Own the commercial and implementation roadmap for the Cayman platform, identifying opportunities to improve scalability, client experience and commercial effectiveness.

• Oversee the implementation and ongoing management of client-specific commercial terms, share classes and associated requirements.

• Identify potential tactical and strategic improvements for the evolution of the platform.

ETF Platform:

• Own the commercial and implementation roadmap for the ETF platform, identifying opportunities to improve scalability, client experience and commercial effectiveness.

• Actively support the strategic development of Jupiter’s ETF platform, providing product, market and client intelligence to inform product strategy and decision-making by the Head of Client Group and PGC.

• Project manage Client Group responsibilities for future ETF launches, including listings and registrations, market and client intelligence, distribution and market coverage plans, go-to-market strategy, regional launch plans, pipeline management and retail platform onboarding.

• Effective ongoing oversight and strategic relationship management of our ETF white label provider

• Identify potential tactical and strategic improvements for the evolution of the platform.

Client Onboarding:

• Partner closely with the Head of Client Onboarding & Strategic Implementation to project manage the onboarding of new Institutional Client mandates, including Segregated Portfolios, Advisory, and Sub-Advisory mandates. Additionally, oversee lifecycle events such as Mergers, Liquidations, Closures, And In-Specie Transfers.

• Lead the end-to-end implementation of Institutional Client mandates, acting as the primary point of contact throughout the client onboarding journey. You will be responsible for full end-to-end client engagement, coordination, and management until funding.

• As Client Solutions Implementation Manager, develop and maintain the overall client project plan, including key milestones, timelines, and service requirements tailored to the complexity of each mandate. This includes maintaining documentation such as account opening details, product specifications, project plans, and related materials. Conduct control checkpoints and authorise mandates prior to launch.

• Understand and translate client requirements into comprehensive operating models and target solutions in collaboration with internal stakeholders. These solutions will support bespoke investment offerings and include client service, operational (including technology), and reporting components, leveraging Jupiter’s existing systems and capabilities.

• Collaborate across the global business to support client and organisational growth, delivering an exceptional client experience. This role draws on your project management expertise, investment and operational knowledge, client relationship skills, and analytical acumen.

• Lead internal stakeholder and external client meetings, managing agendas to ensure events are scoped, executed, and delivered within agreed timeframes, while maintaining high standards of client service.

• Drive cross-functional delivery across Client Group, Investments, Product, Legal, Compliance, Operations and Technology, ensuring clear ownership, escalation and resolution of implementation dependencies and risks.

Desired Skills / Experience

• Institutional asset-management experience, ideally within client implementation, onboarding, product/platform management.

• Strong commercial judgement, with the ability to assess client opportunities against operational, regulatory and platform capabilities and develop practical, scalable solutions.
• Experience of ETFs and/or hedge funds / alternative investment structures.
• Strong understanding of institutional mandate implementation, including segregated, advisory and sub-advisory structures.
• Understanding of fund structures, custody, fund administration, transfer agency, dealing and settlement models.
• Working knowledge of derivatives, financing and collateral/margin concepts, particularly given the Cayman/hedge fund remit.
• Ability to translate commercial/client requirements into a scalable operating model.
• Confidence working directly with senior institutional clients and senior internal stakeholders.
• Strong project management capability, with demonstrable experience leading multiple complex client implementations and strategic initiatives concurrently from inception through delivery.
• Strong interpersonal skills, comfortable working with a wide audience varying in degrees of seniority and ability to develop effective relationships with key business partners.
• A team player who is flexible and can maintain both a positive attitude and high level of performance in demanding/time-sensitive situations.
• The ability to clearly and effectively communicate with clients, both verbally and in writing, is essential. This includes active listening, understanding client needs, and conveying information in a way that is easy to understand.
• Strong analytical and problem-solving skills, with the judgement to navigate complex or novel client requirements and identify pragmatic, commercially viable solutions.

Additional Role Details

• This role is subject to the Conduct Rules set by the FCA.

Don’t meet every requirement? At Jupiter we are dedicated to building a diverse and inclusive workplace, so if you are interested in this role, but don’t think your experience aligns perfectly with every listed requirement in the job description, we would encourage you to apply. You may be the right person for this role.