Are you a tech savvy or a legal savvy technologist looking for your next challenge to transform legal service delivery?
Do you believe there is a better way, through the intelligent application of technology, to drive legal process efficiency and client engagement?
If so, Thomson Reuters are seeking an experienced, proactive, enthusiastic, and passionate Client Solutions Consultant to join our Global Solutions Consulting team.
As a Client Solutions Consultant, you will become a HighQ and Document Automation expert and evangelist, understanding your clients' needs in depth and building strategic relationships with key contacts at different levels across their business, helping clients to get the most from new product updates and features as they are released. In addition, you’ll partner with other client facing teams and play a key part in client events, user groups and marketing initiatives, including speaking, demonstrating, and talking about our solutions confidently and in detail.
About the Role
In this role as a Client Solutions Consultant in the Global Large Law segment, you will:
Be a creative thinker with an understanding of relevant industry technologies, with the ability to build solutions to complex legal process problems - its creative problem solving with legal, process and technology hats on.
Align closely with the Product and Global Solutions Consulting teams to understand and articulate the value of the HighQ platform and Document Automation powered by Contract Express
Educate and inform clients about solutions and features to drive adoption and grow the diversity of use cases
Work with clients to establish their business needs and co-design high value solutions that solve real business problems
Provide client feedback about the products and roadmap to the Product team as required and contribute ideas for new solutions
Drive adoption and value realization - partnering with customers to integrate CoCounsel into their HighQ workflows and use cases.
Build out success plans with clients to drive enablement, adoption, retention, customer satisfaction and loyalty
Develop a trusted advisor relationship with client stakeholders in order to create client champions and advocates
Work closely with the sales and delivery teams to facilitate a seamless client on-boarding process, and high levels of satisfaction
Maximize the value of the client's investment, converting them into reference clients who are both promoters and advocates of HighQ and Document Automation powered by Contract Express
About You
You’re a fit for the Client Solutions Consultant role if you have:
Experience in legal services, legal software, customer success, project management, training or solutions consulting within the Legal sector
Passionate about legal technology and the ability to convince clients about the benefits of digital transformation, increasing efficiencies and new ways of working
Excellent presenter and communicator who is articulate, enthusiastic, and knowledgeable with the ability to evangelize our products
Analytical and creative with the ability to design solutions to solve complex business problems
Equally comfortable engaging with clients at Partner or C-Level as with front-line users and administrators
Experience driving adoption of collaboration, transaction management, project management and content management solutions desirable
Desire to work in an open, collaborative environment with a team of creative and innovative people that are passionate about what they do
The ideal candidate will be highly motivated, customer-centric and inspiring, with a mix of product, solutions and legal experience
#LI-IG1
What’s in it For You?
Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
About Us
Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.
We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.
As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.
We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.
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More information about Thomson Reuters can be found on thomsonreuters.com.
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Thomson Reuters London, England Office
5 Canada Square, London, United Kingdom, E14 5AQ
