Work Schedule
Standard (Mon-Fri)Environmental Conditions
OfficeJob Description
When you’re part of Thermo Fisher Scientific, you’ll do challenging work, and be part of a team that values performance, quality and innovation. As part of a successful, growing global organization you will be encouraged to perform at your best. With revenues of $20 billion and the largest investment in R&D in the industry, we give our people the resources and opportunities to make significant contributions to the world.
Position Summary: The Client Services Project Manager I resides on the BioProduction Inquiry to Order (ITO) Single Use Technologies team and is responsible for handling BioProduction and Research markets. They are a single point of contact serving the customer, sales and operations through the cross-functional execution of custom inquiries, with the primary focus on relationship building and delivering a detailed customer experience.
This role offers a 12 month FTC
Hybrid role - working 4 days on site per week
Responsibilities:
Work closely with customers and Account Managers to accurately assemble requirements and secure business
Acts as single Global point of contact for Core Accounts
Work with interfacing functions to ensure timely and accurate processing of customer quotes and new inquiries (Design, Packaging Engineering, Product Management, Accounting, Pricing, BioProduction PMO team members, and Customer Care).
Ensure RFQ’s are met for all custom projects for given account assignments.
Serve as the customer advocate throughout internal processes. Troubleshoot, raise and resolve issues and risks that are jeopardizing customer commitments. Communicate action plans and resolution to the customer in a timely manner.
Implement SFDC data integrity standard methodologies.
Meet BioProduction business objectives around inquiry turn-around time, customer service level targets, and revenue goals.
Run reports, analyze data, develop presentations, lead customer conference calls.
Handle Bio-Process Xpress Requests
Maintain department pacing metrics
Change notification execution and support
Minimum Requirements/Qualifications:
Requires BS/BA with five years of biotechnology experience or relevant experience
Effective written and verbal communications
Experience in interpersonal cross functional team based interaction
Analytical with excellent organisational, planning, and problem solving skills
