Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries.
People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.
The Role:
The jobholder will carry out a range of broking and technical duties to support the Client Service and Operations teams ensuring that their activities are completed in accordance with the relevant Company and/or Group policies.
What you'll do
Reporting:
Under the direction of Line Manager and other senior colleagues, determines priorities and activities to achieve both business and personal goals
Manages assigned projects and contributes to other projects as required
Provides relevant management information as required by senior management
General:
Carrying our pre renewal tasks and creating a robust document trail in accordance with set parameters for scheme and open market business
Providing a post renewal service to finalise clients placement and all association actions with responsibility for diary and follow ups as required. This will include but not be limited to, ERN chasers, Subjectivity chasers, Claims LOGS, chasing of final documents from insurers
Assisting with Mid Term adjustments as required
Preparation of claims reports
Respond to the departments requirements as appropriate
Responds to clients (internal and external) as appropriate
Behaves with all clients (internal and external) fairly and ethically
Finance:
Ongoing management of aged debt
Management of return of client money
Management of accounts queries and corrections
Setting Up and management of Premium Finance loans
Management of timely debiting and liaising with central Invoice processing team on queries for Open Market
Preparation of month end invoicing due diligence
Sales Support
Maintenance of data on prospecting system
Prospecting system super user
Security and Coutnerparty
Robust knowledge of SCP systems and controls
Management of SCP queries within the broking teams
Regulatory and Compliance
Data input of Contract Certainty
Input and review of FCA Classifications and other regulatory data points
Highlighting of upcoming Vulnerable Customers and associated actions
Ensures compliance of self and direct reports (if any) with all applicable legal, fiscal and regulatory obligations in the form of policies and procedure
Ensures correct authorisation is obtained and processes followed when required by the Operating Entity and/or Group
Ensures performance, HR and T&C records are up to date and meet the Operating Entity and/or Group’s requirements (which will include those of direct reports if any)
Maintains accurate records and deals with correspondence appropriately
Operates in an honest, professional and ethical manner
Strictly adheres to the Group Employee Code of Conduct
Completes all relevant regulatory training
Data Quality & management & IT
Responsibility for quality of data input
Resource to input or correct data as required by the business
System testing support, policy migration and crisis management support in relation to IT projects and deployments
Who we're looking for:
Experience not essential, training will be given. However, preference will be given to applicants who have some experience of working in an office environment in an administrative capacity and a desire to work in insurance.
Understanding of processes and procedures within the insurance market
Attention to detail with the ability to produce accurate documentation and to file documents appropriately
Ability to work independently and within a team
Good prioritisation and organisational skills
Self -motivated
Ability to communicate effectively, both verbally and in writing, with internal and external stakeholders
GCSE’s (or equivalent) including mathematics and English Language essential
Technically proficient in MS Office software, including Work and Excel
Commitment to work towards CII Qualifications
A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:
Our successes have all come from someone brave enough to try something new
We support each other in the small everyday moments and the bigger challenges
We are determined to make a positive difference at work and beyond
We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.
If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.
*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.
Permanent
