The Client Services Engineer provides technical support to users, troubleshoots issues with systems, and manages ticket queues while recommending IT improvements. Requires addressing Tier 1-Tier 3 issues and maintaining systems effectively.
The Client Services Engineer provides technical assistance to computer system users. Responsibilities include answering questions or resolving computer problems for Clients in person, via telephone, or from remote location as well as providing assistance concerning the use of computer hardware and software, printer installations, word processing, electronic mail, and operating systems.
Responsibilities
- Provide on-site technical support to system users by troubleshooting issues and working directly with vendors to resolve major hardware and software problems.
- Maintain systems, install new equipment, and make modifications to client infrastructure as requested.
- Able to troubleshoot mobile devices (setup, email and security tokens).
- Assist system users by confidently troubleshooting Tier 1-Tier 3 issues, including: Active Directory, MS Exchange, O365, MDM, SharePoint and DNS.
- Evaluate client’s operational efficiency of different IT systems and recommend improvements.
- Manage ticket queue by manually documenting, tracking, and monitoring problems while ensuring all tickets are responded to and closed in a timely manner.
- Interact with RFA clients using clear and concise communication in order to facilitate ticket status updates and product availabilities.
- Manage MS Exchange environments and Active Directory (e.g., add, delete, change) as needed and keep up-to-date.
- Effectively demonstrate a sense of urgency while acting in a professional, calm manner and manage appropriate and realistic expectations to ensure overall client.
- Leverage critical thinking skills to evaluate all possible solutions and use appropriate judgement to apply most effective resolution methodology.
Qualifications
- 4-7 years of related IT experience in an enterprise or server based environment.
- Must have 3+ years of recent systems maintenance and end user technical support experience.
- Financial services industry and MSP experience preferred.
- Excellent desktop and server troubleshooting skills.
- Strong hands-on experience in Windows Server, MS Exchange/365, Active Sync, Active Directory, LAN/WAN, MDM, Azure and Microsoft Office Suite
- Knowledge of VMware, Citrix, MDM (Mobile Device Management), Disaster Recovery, Cisco, SAN (e.g., EMC, Equallogic), and Cyber Security (e.g., IPS, IDS).
- Impeccable verbal/written communication.
- Exhibit a high-level of professionalism and sound judgement.
- Experience with ConnectWise or similar ticketing system preferred.
Similar Jobs
Cloud • Information Technology • Security • Software • Cybersecurity
Manage a London-based commercial territory to acquire net-new logos and upsell within mid-market accounts (750–5,000 employees). Build business cases, drive pipeline with partners and field marketing, execute a disciplined sales process, and collaborate with technical and value teams to close deals.
Fintech • Mobile • Payments • Software • Financial Services
Lead a large backend engineering team owning the Contacts domain: design scalable distributed systems, improve reliability and security, define product roadmap with PM, mentor engineers, and ensure fast, robust APIs and integrations for both consumer and enterprise customers.
Top Skills:
APIsDistributed SystemsJavaPixSearch Algorithms
.png)
eCommerce • Fintech • Hardware • Payments • Software • Financial Services
Sell Square's products to UK SMB merchants through consultative value-selling. Manage full sales cycle from prospecting to close, exceed targets, collaborate with cross-functional teams for onboarding, and use Salesforce to manage pipeline and deals.
Top Skills:
Salesforce
What you need to know about the London Tech Scene
London isn't just a hub for established businesses; it's also a nursery for innovation. Boasting one of the most recognized fintech ecosystems in Europe, attracting billions in investments each year, London's success has made it a go-to destination for startups looking to make their mark. Top U.K. companies like Hoptin, Moneybox and Marshmallow have already made the city their base — yet fintech is just the beginning. From healthtech to renewable energy to cybersecurity and beyond, the city's startups are breaking new ground across a range of industries.
