Company Description
Become a part of an innovative team helping to revolutionize the way publishers make books available in an on-demand world and helping to revolutionize the way that publisher content reaches readers around the world!
Lightning Source UK Ltd, an Ingram Content Group company, is a leader in providing a comprehensive suite of inventory-free on-demand print and distribution services for books to the publishing industry. Lightning Source gives the publishing community options to print books in any quantity, one to 10,000, and provides its customers access to the most comprehensive worldwide bookselling channel in the industry.
Job Description
Summary:
Ingram Publisher Services UK is seeking a highly motivated and detail-oriented Client Relations Coordinator to join our dynamic team. This role offers an excellent opportunity for a recent graduate looking to develop a career within the publishing industry, or for an existing publishing professional with a keen interest in the process of bringing books to readers worldwide.
As a Client Relations Coordinator, you will serve as the primary point of contact for a portfolio of esteemed clients, acting as a liaison between them and our internal teams. You will play a crucial role in ensuring the smooth operation of their accounts, encompassing metadata management, sales reporting, query resolution, and the identification of new business opportunities.
Key Responsibilities:
- Serve as the primary point of contact for a designated portfolio of clients, addressing enquiries and resolving issues in a timely and professional manner.
- Liaise effectively between clients and internal teams (e.g., editorial, production, marketing) to ensure seamless communication and project execution.
- Communicate business requirements and updates to clients, ensuring clarity and transparency.
- Oversee client metadata, sales reporting, stock levels, and general business enquiries, maintaining accurate records and documentation.
- Collaborate closely with the Marketing and Client Services Manager to develop and enhance service offerings.
- Contribute to the ongoing optimisation of day-to-day client administration processes, working closely with an experienced team.
- Utilise internal metadata and reporting systems for the administration, maintenance, and improvement of client accounts.
- Chair regular client meetings, both virtual and in-person, for key accounts to foster strong relationships and address strategic objectives.
- Proactively identify and pursue new business opportunities that benefit both clients and Ingram Content Group.
- Coordinate with the warehouse team to resolve logistical issues efficiently.
- Ensure the timely and accurate coordination of key metadata and sales critical paths for clients, ensuring compliance with established requirements.
- Support the promotion of Ingram Publisher Services UK through official social media channels and contribute to digital promotional content.
Qualifications:
- Bachelor's degree in a relevant field (preferred, but not essential).
- 1-2 years of experience in the publishing or book industry is highly desirable.
- Proficiency in Microsoft Office Suite (Outlook, PowerPoint, Word, Excel).
- Ability to learn new systems and technologies quickly.
- Excellent organisational skills and the ability to manage multiple tasks and priorities effectively.
- Highly motivated and proactive self-starter with a strong work ethic.
- Collaborative work style and a creative problem-solving mindset.
- Strong attention to detail and excellent written and verbal communication skills.
Personal Attributes:
- Personable and approachable with a good sense of humour, capable of building rapport with clients and colleagues.
- Resilient and adaptable, with the ability to manage challenging situations and turn issues into opportunities.
- Embraces change and demonstrates flexibility in a dynamic environment.
- Transparent and direct communicator, fostering open and honest communication.
- Punctual and professional in all interactions
Additional information
Perks/Benefits:
- Competitive salary
- Generous holiday plus Bank Holidays
- Life Assurance
- Company Pension Scheme
- Company Sick Pay Scheme
- Continuous Professional Development and Training Opportunities
- Free onsite parking
- Service Awards
- Discretionary Bonus Scheme
