At Elior, we know that strong client partnerships are at the heart of long-term success. We're looking for a Client Partnership Executive to play a key role in retaining, renewing, and growing client relationships across our Business & Industry division.
Working closely with our Client Partnership Director, you'll help shape client retention strategies, coordinate contract renewal activity, and work with operational and support teams to deliver compelling solutions that strengthen partnerships and drive successful outcomes.
Please note: Whilst based from our London office, this role is also field-based and will require regular travel to client sites across London and the wider UK.
Working Pattern: Monday to Friday - London / Field-Based
Salary: £Competitive plus company car/car allowance and bonus structure
Job ID: 7987
What you’ll be serving up…- Supporting the retention, renewal and extension of client contracts across the Business & Industry division.
- Working with operational and support teams to develop tailored client solutions and value-led proposals.
- Managing contract renewal activity, ensuring key milestones and documentation are delivered on time.
- Using CRM systems to monitor contract lifecycles, identify risks, and coordinate appropriate interventions.
- Building strong relationships with site teams and clients through regular communication and site visits.
- Supporting the preparation and delivery of client presentations, review meetings, and re-bid activity.
- Developing and tracking action plans to address client feedback and enhance service delivery.
- Providing clear updates and insights on client retention performance and upcoming opportunities.
- Experience building and maintaining strong client relationships in a commercial or operational environment.
- Excellent communication skills with the ability to influence and engage stakeholders at all levels.
- Strong organisational skills and the ability to manage multiple projects and deadlines simultaneously.
- A commercial mindset with sound analytical and problem-solving abilities.
- Experience using CRM systems to manage activity, reporting, and customer engagement.
- Confidence producing professional presentations and client-facing documentation.
- Knowledge of the contract catering, hospitality, or facilities management industry would be advantageous.
- Proficiency with Microsoft Office and Adobe Creative Suite, including InDesign, is desirable.
At Elior, we believe people do their best work when they feel supported, valued and able to thrive. That's why we offer a benefits package designed to support your wellbeing, career, finances and life outside of work.
Here’s a taste of what you can expect when you join us:
- Free lunches provided
- Flexible and part-time working opportunities
- Company car or car allowance
- Private Healthcare
- 33 days holiday, with the option to buy up to an additional 10 days per year
- Rewarding bonus package up to 15%
- Enhanced family, personal and compassionate leave policies
- Paid volunteering days
- Training, development and career progression opportunities
- Pension scheme, life assurance and financial wellbeing support
- Salary Advance, giving you access to a portion of your pay before payday
- A supportive, inclusive culture where everyone can thrive
Plus access to Elior Spark, our enhanced wellbeing platform, offering support for you and your immediate family, including:
- 24/7 virtual GP appointments
- Mental health support, counselling and therapy sessions
- Physiotherapy services and second medical opinions
- Online gym and workout programmes
- Legal and financial advice
- Nutrition, fitness and lifestyle guidance
- Meditation and mindfulness resources
- Dedicated wellbeing helplines and expert support whenever you need it
At Elior, over 10,000 colleagues come together every day with one purpose: to enrich lives everywhere, every day.
We're proud that 87% of our colleagues are proud to work here — and we think that's because people are given the support, trust and opportunities they need to thrive.
Don't tick every box? Don't rule yourself out. We're looking for people with potential, passion and the right attitude, not just a checklist of experience.
We're committed to creating an inclusive workplace where everyone feels they belong. If you need any adjustments during the recruitment process, just let us know.
Ready to join us? Hit ‘Apply Now’ and let’s chat!
Elior UK London, England Office
1 Crown Court, Cheapside , London, United Kingdom, EC2V 6LR
