Client Partner

Job Description:

Client Partner | dentsu X | London | Permanent | Hybrid

Overview

Oversee the global media account for a Financial Services client, transforming a complex multi-market partnership into a more joined-up, strategic and future-ready model.

About dentsu X

dentsu X is a digital-first media agency built to deliver Experience Beyond. We redefine the boundaries of media, creativity, and technology to craft integrated experiences that captivate audiences and drive meaningful growth for our clients. Fuelled by creativity, shaped through collaboration, and designed for impact. Experience Beyond is more than a belief, it's our commitment to delivering innovative thinking, trusted partnerships, and measurable results that move businesses forward.

Purpose of the Role

We’re looking for a Client Partner to help oversee the global media account for a Financial Services client for dentsu X.

This is a high-profile global client role, working across 26 markets with a strong focus in Europe and growing presence in Asia. You’ll act as the most senior dedicated person on the account, partnering closely with the Global Client Director and managing the central team to deliver the day-to-day client remit while also spotting opportunities for growth, innovation and transformation. The global client stakeholders and the core dentsu X team are based in Milan, so building strong relationships across locations will be essential.

What you'll do

• Oversee the day-to-day running of the global media account, ensuring client requirements, scope of work and priorities are clear, well managed and delivered to a high standard.
• Manage a small, talented central team across account coordination, strategy and digital innovation, balancing high performance with strong people management.
• Help define, activate and scale the global commercial and operating model, creating clarity where there is ambiguity and turning strategy into executable frameworks.
• Align global and local teams around common priorities, outputs and standards, moving the account from decentralised execution towards more joined-up, scalable systems.
• Build strong senior relationships with global stakeholders, helping shape global media strategy, elevate key outputs and constructively push for better outcomes.
• Identify where innovation can drive real business value across data, AI, media product and customer experience, building a repeatable pipeline that scales successful ideas across markets and contributes to commercial growth.

How you'll succeed

• A clearly defined and widely adopted operating approach replaces fragmented, market-by-market execution across the account.
• Strategic output is elevated and more consistent across regions, with markets demonstrating a stronger standard of thinking and a clearer link to business impact.
• Innovation is embedded into the core of planning and activation, shaping the approach rather than sitting on the edges of the account.
• Global and local teams are aligned around common priorities, consistent ways of working and clear accountability.
• The partnership delivers tangible commercial outcomes, with measurable growth opportunities and expanded scope.
• Dentsu X continues to be recognised as a best-in-class partner, known for strong strategic direction, innovation and delivery across a complex global account.

What you'll bring

• Significant experience managing complex, multi-market or global clients, ideally within a media agency or closely related environment.
• Strong media experience across modern media ecosystems, including digital, data and offline channels.
• Proven ability to manage teams, prioritise effectively and develop people in a fast-moving, high-expectation account environment.
• Experience transforming ways of working, not just managing them, with the ability to create structure, clarity and momentum.
• Experience conducting strategic discussions with senior clients, building strong working relationships and setting high standards across planning, outputs and market delivery.
• Experience identifying and developing growth opportunities, creating clarity in complex situations and balancing central direction with local market nuance to achieve commercial outcomes.
• Fluency in Italian is highly desirable, but not mandatory. This role requires close coordination with key Italian stakeholders and the ability and willingness to travel to Milan.

What we offer

This is a permanent role. The team work from our London-based office on a hybrid basis. This role requires travel to Milan.

At dentsu, we've built a benefits package that supports every chapter of your life. From company-funded Private Medical Insurance, a 24/7 Virtual GP and a generous sick-pay policy, to wellbeing days, volunteering time, flexible bank-holiday swaps and great everyday perks like retail discounts, gym access and tech schemes — we make it easier to live well, not just work well.

Our employee-led resource groups have helped shape policies that genuinely matter: enhanced maternity, paternity and carers leave, extended sick leave, menopause and baby-loss support, plus 10 fertility treatment days. Combined with life assurance, income protection, financial education tools and flexible savings options, you'll find a workplace that invests in you — your health, your family, your future.

About Dentsu

Dentsu is an integrated growth and transformation partner to the world's leading organisations. Founded in 1901 in Tokyo, Japan, and now operating in approximately 120 countries and regions, we bring together the power of a global network of leadership brands to deliver impactful, end-to-end growth solutions.

Through our client promise, Innovating to Impact, we drive growth through integrated services across Media, Customer Experience Management (CXM), and Creative. Our business transformation (BX) mindset, combined with a focus on experience transformation (EX), drives sustainable growth for brands, people, and society.

Our commitment to innovation, collaboration, and diversity enables us to continuously evolve, pushing boundaries while delivering measurable impact in a fast-changing world.

Inclusion and Diversity

At Dentsu, we embrace diversity and inclusion, valuing the unique perspectives and contributions of every individual. We believe that diversity fuels creativity and innovation, benefiting our employees, partners, and communities.

We welcome applications from all individuals, regardless of race, ethnicity, nationality, religion, gender, gender identity, sexual orientation, age, disability, marital status, or any other protected characteristic. Beyond recruitment, we strive to create an environment where everyone feels respected, supported, and empowered to bring their authentic selves to work.

We recognize the importance of work-life balance and are open to discussing flexible working arrangements for all roles. If you need reasonable adjustments due to a disability or medical condition during our recruitment process, please contact us at [email protected], quoting the reference number of the role that you are applying for. Your needs will be handled with respect and confidentiality to ensure an inclusive and accessible experience.

Tags

#LI-Hybrid

#LI-DENTSUX

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